Serviceaide Intelligent Service Management (former CA Cloud Service Management) vs. ServiceNow IT Service Management
Serviceaide Intelligent Service Management (former CA Cloud Service Management) vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | N/A | Serviceaide Intelligent Service Management is an ITSM solution acquired by Serviceaide from their partner CA Technologies (now a Broadcom company) in October 2016. The product is based on the former CA Cloud Service Management product. | N/A | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | ServiceNow IT Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | ServiceNow IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | ServiceNow IT Service Management | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Serviceaide Intelligent Service Management (former CA Cloud Service Management) | ServiceNow IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | ServiceNow IT Service Management | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Serviceaide Intelligent Service Management (former CA Cloud Service Management) | ServiceNow IT Service Management | |
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Likelihood to Recommend | Serviceaide No answers on this topic | ServiceNow |
Pros | Serviceaide No answers on this topic | ServiceNow |
Cons | Serviceaide No answers on this topic | ServiceNow |
Likelihood to Renew | Serviceaide No answers on this topic | ServiceNow |
Usability | Serviceaide No answers on this topic | ServiceNow |
Reliability and Availability | Serviceaide No answers on this topic | ServiceNow |
Performance | Serviceaide No answers on this topic | ServiceNow |
Support Rating | Serviceaide No answers on this topic | ServiceNow |
Online Training | Serviceaide No answers on this topic | ServiceNow |
Implementation Rating | Serviceaide No answers on this topic | ServiceNow |
Alternatives Considered | Serviceaide No answers on this topic | ServiceNow |
Scalability | Serviceaide No answers on this topic | ServiceNow |
Return on Investment | Serviceaide No answers on this topic | ServiceNow |
ScreenShots |