ServiceNow Customer Service Management vs. Tridion
ServiceNow Customer Service Management vs. Tridion
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Tridion | N/A | Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include: Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets,… | N/A |
ServiceNow Customer Service Management | Tridion | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
ServiceNow Customer Service Management | Tridion | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Security |
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Platform & Infrastructure |
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Web Content Creation |
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Web Content Management |
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ServiceNow Customer Service Management | Tridion | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Divi Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Image Relay Score 9.5 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Storyblok Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Tridion | |
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Likelihood to Recommend | 7.4 (6 ratings) | 9.9 (22 ratings) |
Likelihood to Renew | - (0 ratings) | 6.3 (15 ratings) |
Usability | 10.0 (1 ratings) | 8.5 (2 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | Tridion | |
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Likelihood to Recommend | ServiceNow | RWS Group |
Pros | ServiceNow | RWS Group |
Cons | ServiceNow | RWS Group |
Likelihood to Renew | ServiceNow No answers on this topic | RWS Group |
Usability | ServiceNow | RWS Group |
Support Rating | ServiceNow | RWS Group No answers on this topic |
Alternatives Considered | ServiceNow | RWS Group |
Return on Investment | ServiceNow | RWS Group |
ScreenShots |