ServiceNow IT Asset Management vs. xAssets IT Asset Management Software

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Network discovery--with no agents to manage is great and its very fast
• Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
• Users only see the data and menus they need, so no training needed and the UI is focused
• No clients to install; we can use it from any browser and from our cell phones
• Upgrades are done quickly; we've never needed to get involved, as they do it for us

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

• Looking forward to using their full endpoint management system, which is under development

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized