ServiceNow IT Operations Management vs. vRealize Suite & vCloud Suite (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Operations Management
Score 8.7 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
vRealize Suite & vCloud Suite (discontinued)
Score 7.1 out of 10
N/A
vRealize Suite and vCloud Suite delivered a self-service consumption layer, an automation framework and self-driving Day 2 operations for VMware Cloud. The product is no longer available.
$10
per month per core
Pricing
ServiceNow IT Operations ManagementvRealize Suite & vCloud Suite (discontinued)
Editions & Modules
No answers on this topic
FCO Hosting Edition
$10
per month per core
FCO Hosting Edition
$10
per Cluster & Hypervisor Combination/Annual
FCO Single Cluster Edition
$16
per month per core
FCO Hosting Edition
$128
per month Max Core Limit
FCO Single Cluster Edition
$1500
per Cluster & Hypervisor Combination/Annual
FCO Single Cluster Edition
Unlimited
per month Max Core Limit
FCO Multiple Cluster Edition
Unlimited
per month Max Core Limit
FCO Multiple Cluster Edition
Contact Sales
per month per core
FCO Multiple Cluster Edition
Contact Sales
per Cluster & Hypervisor Combination/Annual
Offerings
Pricing Offerings
ServiceNow IT Operations ManagementvRealize Suite & vCloud Suite (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Operations ManagementvRealize Suite & vCloud Suite (discontinued)
Top Pros
Top Cons
Features
ServiceNow IT Operations ManagementvRealize Suite & vCloud Suite (discontinued)
Cloud Management
Comparison of Cloud Management features of Product A and Product B
ServiceNow IT Operations Management
-
Ratings
vRealize Suite & vCloud Suite (discontinued)
8.1
1 Ratings
7% below category average
Cloud Management Security00 Ratings8.21 Ratings
Automation and Orchestration00 Ratings8.21 Ratings
Cost Management00 Ratings7.31 Ratings
Cloud Management Performance Monitoring00 Ratings7.31 Ratings
Governance and Compliance00 Ratings9.11 Ratings
Resource Management00 Ratings8.21 Ratings
Systems Integration00 Ratings8.21 Ratings
Best Alternatives
ServiceNow IT Operations ManagementvRealize Suite & vCloud Suite (discontinued)
Small Businesses

No answers on this topic

VMware Cloud Director
VMware Cloud Director
Score 9.0 out of 10
Medium-sized Companies
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
IBM Turbonomic
IBM Turbonomic
Score 8.5 out of 10
Enterprises
Splunk Enterprise
Splunk Enterprise
Score 8.5 out of 10
vRealize Operations (discontinued)
vRealize Operations (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow IT Operations ManagementvRealize Suite & vCloud Suite (discontinued)
Likelihood to Recommend
9.1
(5 ratings)
7.3
(1 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
ServiceNow IT Operations ManagementvRealize Suite & vCloud Suite (discontinued)
Likelihood to Recommend
ServiceNow
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
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Discontinued Products
It is most suited where there multi cloud platform as VCloud suite provides most 2 important licences i.e. Vsphere 9India's leading hypervisor) and Vrealize Suite which helps to automate and also simplies IT management by making the solution most agile, efficient and easy to use. If there is a simple environment with just few servers where there is need for only 2-3 VMs, i will not recommend this.
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Pros
ServiceNow
  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
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Discontinued Products
  • One management platform for all the VMs across datacenters
  • Automation of IT management
  • Makes IT or Cloud management more agile and efficient.
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Cons
ServiceNow
  • With the introduction of AIOps, we hope triaging outage impact can become more proactive
  • The UI could be greatly enhanced and simplified for daily operations
  • ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it
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Discontinued Products
  • There is nothing exactly like cons but one must should check all the features, it can be confusing at the times.
  • It can be expensive as compared to some other products available in the market.
  • Implementation can be little tricky, should done by Vmware engineer
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Usability
ServiceNow
As previously mentioned, the learning curve is pretty steep as there is a lot of "buttons and knobs" in this component.
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Discontinued Products
No answers on this topic
Alternatives Considered
ServiceNow
We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!
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Discontinued Products
VCloud mostly provides cloud management platform, all others also provide the same plus some other features so, Vcloud can be little less expensive in comparison to other solutions available in market. Also, it's very easy to use and deploy and manage your cloud platform. It is widely used by mid scale as well as large scale companies.
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Return on Investment
ServiceNow
  • Increased business value: We have managed to eliminate custom solutions and the accompanying infrastructure, lowering the overall cost and effort of managing legacy solutions. Centralizing our service-desk operations within ServiceNow IT Operations Management streamlines licensing and maintenance for increased simplicity and cost savings.
  • Reduced service-desk management effort: The automation features we have put in place have decreased the amount of work our helpdesk agents need to do, especially for boring or repetitive tasks. AI and machine-learning capabilities have enhanced inherent decision-making, minimized the risk of human error, and allowed our helpdesk agents to dedicate their time to tasks that require their expertise. For instance, our automation accurately routes incidents 80 percent of the time, resulting in significant time and effort saved.
  • Reduced mean time to resolution: As we incorporate new features and update the agent support experience, we are consistently seeing a decrease in resolving incidents. In our pilot project, ServiceNow IT Operations Management Predictive Intelligence lowered MTTR by over 10 percent, on average. Using this data, we are expanding the use of Predictive Intelligence across a larger scope for Global Helpdesk.
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Discontinued Products
  • Positive only- Vrealize suite helps is IT automation by making it cost-effective and efficient.
  • Less time is consumed by our IT administrators because of Automating process and they can do better monitoring
  • It can be really cost effective for if any company wants to make private cloud. It did the same with us as through vCloud we get all the VMware software required.
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ScreenShots