What users are saying about
12 Ratings
27 Ratings
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Score 8.6 out of 100
12 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Skuid

For anyone looking to build customized user experiences quickly on Salesforce.com and who don't have access or budget for developers then Skuid is an excellent option. Although some investment in license costs and learning is required the pay off comes with the sheer speed and volume of applications that can be built and delivered to the business in short time frames.
Stephen Chan | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

ServiceNow Now Platform
Skuid
9.0
Visual Modeling
ServiceNow Now Platform
Skuid
8.1
Drag-and-drop Interfaces
ServiceNow Now Platform
Skuid
9.4
Platform Security
ServiceNow Now Platform
Skuid
9.7
Platform User Management
ServiceNow Now Platform
Skuid
9.1
Reusability
ServiceNow Now Platform
Skuid
9.0
Platform Scalability
ServiceNow Now Platform
Skuid
8.7

Pros

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Skuid

  • Pulling data from external sources.
  • Providing visualizations that tell a story & summarize.
  • Integrations with other applications, i.e. Sharepoint for document library storage.
  • Amazing support! Very quick to respond and also wonderful to work with when scoping out your needs.
Jennifer Little | TrustRadius Reviewer

Cons

ServiceNow Now Platform

  • My home screen needs to auto update based on a timer.
  • Long drawn out process for closing a ticket.
  • Creating change control tasks are not intuitive.
James Molnar | TrustRadius Reviewer

Skuid

  • Release management. Whenever a new version of Skuid is released, upgrading can be a dubious task.
  • Support. Skuid does not offer standard support. Instead, you will be required to use the Skuid community or purchase engineering hours.
Pete Bennett ☁️ | TrustRadius Reviewer

Support Rating

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Skuid

No score
No answers yet
No answers on this topic

Alternatives Considered

ServiceNow Now Platform

In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner. During our trials we compared:ServiceNowSpiceworksRemedyFreshServiceSolarwindsServicedesk
Anonymous | TrustRadius Reviewer

Skuid

Salesforce Flows was another way of accomplishing some goals we had but Skuid was much simpler to set up, more intuitive for users, and faster to run. We didn't experience any Apex exceptions or query limits. The only downside to using Skuid vs. Flows was that Skuid required developers whereas Flows can be done by an administrator.
Yona Adler | TrustRadius Reviewer

Return on Investment

ServiceNow Now Platform

  • Auto ticket generation from Logic Monitor.
  • Consistent cloud-based ticketing.
  • Cloud based and available from anywhere.
James Molnar | TrustRadius Reviewer

Skuid

  • Our customers have been very happy with Skuid and it has allowed them to do things that otherwise would have been impossible.
Dale Gish | TrustRadius Reviewer

Screenshots

Pricing Details

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skuid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ServiceNow Now Platform
9.5
Skuid
8.3

Support Rating

ServiceNow Now Platform
10.0
Skuid

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