ServiceNow Now Platform vs Skuid

Likelihood to Recommend

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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For anyone looking to build customized user experiences quickly on Salesforce.com and who don't have access or budget for developers then Skuid is an excellent option. Although some investment in license costs and learning is required the pay off comes with the sheer speed and volume of applications that can be built and delivered to the business in short time frames.

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Stephen Chan

Practice Associate / Architect / Developer

Fronde Systems Group (formerly Synergy International)Information Technology and Services, 201-500 employees

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Feature Rating Comparison

ServiceNow Now Platform

Skuid

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Pros

Incident response, change management, asset management, and problem management.
User communication, availability, ease of use, and user adoption.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Pulling data from external sources.
Providing visualizations that tell a story & summarize.
Integrations with other applications, i.e. Sharepoint for document library storage.
Amazing support! Very quick to respond and also wonderful to work with when scoping out your needs.

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Jennifer Little

Pricing Manager & CRM Global Administrator

Covenant TransportTransportation/Trucking/Railroad, 1001-5000 employees

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Cons

My home screen needs to auto update based on a timer.
Long drawn out process for closing a ticket.
Creating change control tasks are not intuitive.

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James Molnar

Network Engineer

Fragomen, Del Rey, Bernsen & Loewy, PLLCLegal Services, 5001-10,000 employees

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Release management. Whenever a new version of Skuid is released, upgrading can be a dubious task.
Support. Skuid does not offer standard support. Instead, you will be required to use the Skuid community or purchase engineering hours.

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Pete Bennett ☁️

Salesforce Administrator & Business Systems Analyst

Go Au PairIndividual & Family Services, 51-200 employees

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Support Rating

ServiceNow Now Platform 10.0

Based on 4 answers

In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner. During our trials we compared:ServiceNowSpiceworksRemedyFreshServiceSolarwindsServicedesk

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Salesforce Flows was another way of accomplishing some goals we had but Skuid was much simpler to set up, more intuitive for users, and faster to run. We didn't experience any Apex exceptions or query limits. The only downside to using Skuid vs. Flows was that Skuid required developers whereas Flows can be done by an administrator.

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Yona Adler

Salesforce Administrator

Plymouth Rock EnergyOil & Energy, 51-200 employees

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Return on Investment

Auto ticket generation from Logic Monitor.
Consistent cloud-based ticketing.
Cloud based and available from anywhere.

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James Molnar

Network Engineer

Fragomen, Del Rey, Bernsen & Loewy, PLLCLegal Services, 5001-10,000 employees

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Our customers have been very happy with Skuid and it has allowed them to do things that otherwise would have been impossible.

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Dale Gish

Salesforce Consultant

Dayspring Technologies, Inc.Internet, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Rating Summary

ServiceNow Now Platform

Skuid

ServiceNow Now Platform

Skuid

ServiceNow Now Platform vs Skuid