What users are saying about
ServiceNow Now Platform
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 85 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
Low-Code Development
ServiceNow Now Platform
Feature Set Not Supported
N/A

9.0
Skuid
90%
Skuid ranks higher in 6/6 features
Skuid ranks higher in 6/6 features
Visual Modeling
N/A
0 Ratings

8.2
82%
3 Ratings
Drag-and-drop Interfaces
N/A
0 Ratings

9.4
94%
3 Ratings
Platform Security
N/A
0 Ratings

9.7
97%
3 Ratings
Platform User Management
N/A
0 Ratings

9.2
92%
3 Ratings
Reusability
N/A
0 Ratings

9.0
90%
3 Ratings
Platform Scalability
N/A
0 Ratings

8.7
87%
3 Ratings
Attribute Ratings
- ServiceNow Now Platform is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.7
ServiceNow Now Platform
87%
27 Ratings

8.3
Skuid
83%
7 Ratings
Likelihood to Renew
10.0
ServiceNow Now Platform
100%
1 Rating

Skuid
N/A
0 Ratings
Usability
8.8
ServiceNow Now Platform
88%
21 Ratings

Skuid
N/A
0 Ratings
Support Rating
8.6
ServiceNow Now Platform
86%
25 Ratings

Skuid
N/A
0 Ratings
Contract Terms and Pricing Model
8.7
ServiceNow Now Platform
87%
10 Ratings

Skuid
N/A
0 Ratings
Professional Services
8.2
ServiceNow Now Platform
82%
5 Ratings

Skuid
N/A
0 Ratings
Likelihood to Recommend
ServiceNow Now Platform
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Team Lead
Telus InternationalInformation Technology & Services, 5001-10,000 employees
Skuid
For anyone looking to build customized user experiences quickly on Salesforce.com and who don't have access or budget for developers then Skuid is an excellent option. Although some investment in license costs and learning is required the pay off comes with the sheer speed and volume of applications that can be built and delivered to the business in short time frames.
Practice Associate / Architect / Developer
Fronde Systems Group (formerly Synergy International)Information Technology and Services, 201-500 employees
Pros
ServiceNow Now Platform
- Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
- Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
- Able to integrate with internal tools via API call and act as single page to view all the information

Verified User
Team Lead in Engineering
Banking Company, 10,001+ employeesSkuid
- Pulling data from external sources.
- Providing visualizations that tell a story & summarize.
- Integrations with other applications, i.e. Sharepoint for document library storage.
- Amazing support! Very quick to respond and also wonderful to work with when scoping out your needs.
Pricing Manager & CRM Global Administrator
Covenant TransportTransportation/Trucking/Railroad, 1001-5000 employees
Cons
ServiceNow Now Platform
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesSkuid
- Release management. Whenever a new version of Skuid is released, upgrading can be a dubious task.
- Support. Skuid does not offer standard support. Instead, you will be required to use the Skuid community or purchase engineering hours.
Salesforce Administrator & Business Systems Analyst
Go Au PairIndividual & Family Services, 51-200 employees
Pricing Details
ServiceNow Now Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skuid
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Likelihood to Renew
ServiceNow Now Platform
ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.

Verified User
Manager in Information Technology
Medical Device Company, 11-50 employeesSkuid
No score
No answers yet
No answers on this topic
Usability
ServiceNow Now Platform
ServiceNow Now Platform 8.8
Based on 21 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.

Verified User
Analyst in Information Technology
Utilities Company, 10,001+ employeesSkuid
No score
No answers yet
No answers on this topic
Support Rating
ServiceNow Now Platform
ServiceNow Now Platform 8.6
Based on 25 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Team Lead
DAZNSports, 1001-5000 employees
Skuid
No score
No answers yet
No answers on this topic
Alternatives Considered
ServiceNow Now Platform
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

Verified User
Professional in Information Technology
Biotechnology Company, 5001-10,000 employeesSkuid
Salesforce Flows was another way of accomplishing some goals we had but Skuid was much simpler to set up, more intuitive for users, and faster to run. We didn't experience any Apex exceptions or query limits. The only downside to using Skuid vs. Flows was that Skuid required developers whereas Flows can be done by an administrator.
Salesforce Administrator
Plymouth Rock EnergyOil & Energy, 51-200 employees
Contract Terms and Pricing Model
ServiceNow Now Platform
ServiceNow Now Platform 8.7
Based on 10 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Service Management Portfolio Lead and Enterprise Architect
AccentureManagement Consulting, 10,001+ employees
Skuid
No score
No answers yet
No answers on this topic
Professional Services
ServiceNow Now Platform
ServiceNow Now Platform 8.2
Based on 5 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Data Architect
University of MinnesotaEducation Management, 10,001+ employees
Skuid
No score
No answers yet
No answers on this topic
Return on Investment
ServiceNow Now Platform
- Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Project Manager
ncludInternet, 51-200 employees
Skuid
- Our customers have been very happy with Skuid and it has allowed them to do things that otherwise would have been impossible.
Salesforce Consultant
Dayspring Technologies, Inc.Internet, 11-50 employees