ServiceNow Now Platform vs. Skuid

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Skuid
Score 9.9 out of 10
Enterprise companies (1,001+ employees)
For over a decade, Skuid has helped organizations deliver digital experiences with the goal of increasing app adoption and innovation. Leaders in revenue, customer, and people operations can add prebuilt Skuid solutions to existing systems, customized to their exact needs and supported by a low-code platform.N/A
Pricing
ServiceNow Now PlatformSkuid
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServiceNow Now PlatformSkuid
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
ServiceNow Now PlatformSkuid
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
ServiceNow Now Platform
-
Ratings
Skuid
9.0
3 Ratings
5% above category average
Visual Modeling00 Ratings8.23 Ratings
Drag-and-drop Interfaces00 Ratings9.43 Ratings
Platform Security00 Ratings9.73 Ratings
Platform User Management00 Ratings9.23 Ratings
Reusability00 Ratings9.03 Ratings
Platform Scalability00 Ratings8.73 Ratings
Best Alternatives
ServiceNow Now PlatformSkuid
Small Businesses
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow Now PlatformSkuid
Likelihood to Recommend
9.2
(24 ratings)
8.3
(7 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(17 ratings)
-
(0 ratings)
Support Rating
8.6
(19 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.4
(7 ratings)
-
(0 ratings)
Professional Services
8.2
(3 ratings)
-
(0 ratings)
User Testimonials
ServiceNow Now PlatformSkuid
Likelihood to Recommend
ServiceNow
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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Skuid
For anyone looking to build customized user experiences quickly on Salesforce.com and who don't have access or budget for developers then Skuid is an excellent option. Although some investment in license costs and learning is required the pay off comes with the sheer speed and volume of applications that can be built and delivered to the business in short time frames.
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Pros
ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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Skuid
  • Pulling data from external sources.
  • Providing visualizations that tell a story & summarize.
  • Integrations with other applications, i.e. Sharepoint for document library storage.
  • Amazing support! Very quick to respond and also wonderful to work with when scoping out your needs.
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Cons
ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Skuid
  • Release management. Whenever a new version of Skuid is released, upgrading can be a dubious task.
  • Support. Skuid does not offer standard support. Instead, you will be required to use the Skuid community or purchase engineering hours.
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Likelihood to Renew
ServiceNow
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
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Skuid
No answers on this topic
Usability
ServiceNow
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
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Skuid
No answers on this topic
Support Rating
ServiceNow
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
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Skuid
No answers on this topic
Alternatives Considered
ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Skuid
Salesforce Flows was another way of accomplishing some goals we had but Skuid was much simpler to set up, more intuitive for users, and faster to run. We didn't experience any Apex exceptions or query limits. The only downside to using Skuid vs. Flows was that Skuid required developers whereas Flows can be done by an administrator.
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Contract Terms and Pricing Model
ServiceNow
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
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Skuid
No answers on this topic
Professional Services
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Skuid
No answers on this topic
Return on Investment
ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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Skuid
  • Our customers have been very happy with Skuid and it has allowed them to do things that otherwise would have been impossible.
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ScreenShots

Skuid Screenshots

Screenshot of Make informed decisions using real-time analyticsScreenshot of Build mobile responsive dashboards to meet business needsScreenshot of Make responsive geocharts with clicks, not codeScreenshot of Create custom dashboards for different usersScreenshot of Create wizards to make multi-step processes easier