What users are saying about
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85 Ratings
15 Ratings

ServiceNow Now Platform

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85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Low-Code Development

    ServiceNow Now Platform

    Feature Set Not Supported
    N/A
    9.0

    Skuid

    90%
    Skuid ranks higher in 6/6 features

    Visual Modeling

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Drag-and-drop Interfaces

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Platform Security

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Platform User Management

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Reusability

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Platform Scalability

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Attribute Ratings

    • ServiceNow Now Platform is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.7

    ServiceNow Now Platform

    87%
    27 Ratings
    8.3

    Skuid

    83%
    7 Ratings

    Likelihood to Renew

    10.0

    ServiceNow Now Platform

    100%
    1 Rating

    Skuid

    N/A
    0 Ratings

    Usability

    8.8

    ServiceNow Now Platform

    88%
    21 Ratings

    Skuid

    N/A
    0 Ratings

    Support Rating

    8.6

    ServiceNow Now Platform

    86%
    25 Ratings

    Skuid

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    8.7

    ServiceNow Now Platform

    87%
    10 Ratings

    Skuid

    N/A
    0 Ratings

    Professional Services

    8.2

    ServiceNow Now Platform

    82%
    5 Ratings

    Skuid

    N/A
    0 Ratings

    Likelihood to Recommend

    ServiceNow Now Platform

    Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
    Varun Dhingra | TrustRadius Reviewer

    Skuid

    For anyone looking to build customized user experiences quickly on Salesforce.com and who don't have access or budget for developers then Skuid is an excellent option. Although some investment in license costs and learning is required the pay off comes with the sheer speed and volume of applications that can be built and delivered to the business in short time frames.
    Stephen Chan | TrustRadius Reviewer

    Pros

    ServiceNow Now Platform

    • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
    • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
    • Able to integrate with internal tools via API call and act as single page to view all the information
    Anonymous | TrustRadius Reviewer

    Skuid

    • Pulling data from external sources.
    • Providing visualizations that tell a story & summarize.
    • Integrations with other applications, i.e. Sharepoint for document library storage.
    • Amazing support! Very quick to respond and also wonderful to work with when scoping out your needs.
    Jennifer Little | TrustRadius Reviewer

    Cons

    ServiceNow Now Platform

    • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
    • Tutorials on how to be the best at reporting in servicenow
    • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
    • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
    Anonymous | TrustRadius Reviewer

    Skuid

    • Release management. Whenever a new version of Skuid is released, upgrading can be a dubious task.
    • Support. Skuid does not offer standard support. Instead, you will be required to use the Skuid community or purchase engineering hours.
    Pete Bennett ☁️ | TrustRadius Reviewer

    Pricing Details

    ServiceNow Now Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skuid

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Likelihood to Renew

    ServiceNow Now Platform

    ServiceNow Now Platform 10.0
    Based on 1 answer
    Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
    Anonymous | TrustRadius Reviewer

    Skuid

    No score
    No answers yet
    No answers on this topic

    Usability

    ServiceNow Now Platform

    ServiceNow Now Platform 8.8
    Based on 21 answers
    As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
    Anonymous | TrustRadius Reviewer

    Skuid

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ServiceNow Now Platform

    ServiceNow Now Platform 8.6
    Based on 25 answers
    They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
    Althia Cardoza | TrustRadius Reviewer

    Skuid

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ServiceNow Now Platform

    ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
    Anonymous | TrustRadius Reviewer

    Skuid

    Salesforce Flows was another way of accomplishing some goals we had but Skuid was much simpler to set up, more intuitive for users, and faster to run. We didn't experience any Apex exceptions or query limits. The only downside to using Skuid vs. Flows was that Skuid required developers whereas Flows can be done by an administrator.
    Yona Adler | TrustRadius Reviewer

    Contract Terms and Pricing Model

    ServiceNow Now Platform

    ServiceNow Now Platform 8.7
    Based on 10 answers
    Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
    Jeff Lowenthal | TrustRadius Reviewer

    Skuid

    No score
    No answers yet
    No answers on this topic

    Professional Services

    ServiceNow Now Platform

    ServiceNow Now Platform 8.2
    Based on 5 answers
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Prad Das | TrustRadius Reviewer

    Skuid

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    ServiceNow Now Platform

    • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
    Adrina Patterson | TrustRadius Reviewer

    Skuid

    • Our customers have been very happy with Skuid and it has allowed them to do things that otherwise would have been impossible.
    Dale Gish | TrustRadius Reviewer

    Screenshots

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