Serviceware Processes (helpLine) vs. SolarWinds Service Desk (SSD)
Serviceware Processes (helpLine) vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
Serviceware Processes (helpLine) | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Serviceware Processes (helpLine) | SolarWinds Service Desk (SSD) | |
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Top Pros |
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Top Cons |
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Serviceware Processes (helpLine) | SolarWinds Service Desk (SSD) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Serviceware Processes (helpLine) | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Serviceware Processes (helpLine) | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | 9.0 (1 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | 9.0 (1 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
Serviceware Processes (helpLine) | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Serviceware | SolarWinds |
Pros | Serviceware | SolarWinds |
Cons | Serviceware | SolarWinds |
Likelihood to Renew | Serviceware No answers on this topic | SolarWinds |
Usability | Serviceware No answers on this topic | SolarWinds |
Reliability and Availability | Serviceware No answers on this topic | SolarWinds |
Performance | Serviceware No answers on this topic | SolarWinds |
Support Rating | Serviceware | SolarWinds |
Online Training | Serviceware No answers on this topic | SolarWinds |
Implementation Rating | Serviceware No answers on this topic | SolarWinds |
Alternatives Considered | Serviceware | SolarWinds |
Scalability | Serviceware No answers on this topic | SolarWinds |
Return on Investment | Serviceware | SolarWinds |
ScreenShots | SolarWinds Service Desk Screenshots |