What users are saying about
13 Ratings
4 Ratings
13 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

Simplify360

To talk directly to the Simplify 360 management and take a call post that. One of the key aspects of investing in any enterprise software is how easy the implementation is and how much support that a company can get in the early implementation process. We have had a quick ramp up learning the tool and had constant interactions with the team at Simplify to better understand and manage issues or get questions answered
Nishad Ramachandran | TrustRadius Reviewer

SoDash

SoDash is excellent for businesses that get a high volume of customer service inquiries via social media, whether it be from one platform or many. It takes in data from Twitter, Facebook, LinkedIn, Instagram, Google, Pinterest, Flickr, blogs around the web, and lots of others. It is equally suited for a startup with a small customer service department, or an older company with a large customer service department. The software allows customer service agents to attach comments/notes to each customer that other agents can see.
Tony Ahn | TrustRadius Reviewer

Pros

Simplify360

  • BeFirst publishes to multiple social channels for clients. The publishing module makes publishing very easy and effective.
  • Workflow allows our team to handle customer service requests and brand management issues very quickly to maintain a company's reputation.
  • The ease of set up in the listening module, makes brand reputation very effective.
  • The platform does offer platform provide sentiment analysis, and it works great. The team has found that is very easy to keep up conversations and answer customer for clients or forward the infomation to said client.
Tom Ski (Social Media Marketing  Specialist) | TrustRadius Reviewer

SoDash

  • SoDash covers more social media sources than any other tool on the market.
  • SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily.
  • SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are.
  • SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background.
Tony Ahn | TrustRadius Reviewer

Cons

Simplify360

  • I will like to see some improvement in the intuitiveness of the system. There are some great features hidden behind the curtains.
Sneh Sharma | TrustRadius Reviewer

SoDash

  • The 14 day free trial was not fully functional, so I was not able to demo all its features.
Tony Ahn | TrustRadius Reviewer

Likelihood to Renew

Simplify360

Simplify360 8.8
Based on 6 answers
We have a great relationship with the Simplify team and anyone in our team is able to reach out to them and get answers to questions is a wonderful benefit of working with them. Also we have collaborated with the team to enhance the product, which again is a very welcome gesture from a company that sells a product that helps enterprises listen in to people and support them.
Nishad Ramachandran | TrustRadius Reviewer

SoDash

No score
No answers yet
No answers on this topic

Alternatives Considered

Simplify360

In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate
Tom Ski (Social Media Marketing  Specialist) | TrustRadius Reviewer

SoDash

We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition.
Tony Ahn | TrustRadius Reviewer

Return on Investment

Simplify360

  • Reduction of weekly and monthly report building time by over 70%
  • Lead generation increased by over 30%.
  • Online brand negativity neutralized by over 80%.
Anonymous | TrustRadius Reviewer

SoDash

  • It allows one customer service agent to do the work of two.
Tony Ahn | TrustRadius Reviewer

Pricing Details

Simplify360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Simplify360 Editions & Modules

Additional Pricing Details

SoDash

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SoDash Editions & Modules

Edition
SoDash$28.001
  1. Per Month
Additional Pricing Details

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