Star2Star Contact Center (StarCenter) vs. Zendesk Talk
Star2Star Contact Center (StarCenter) vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Star2Star Contact Center (StarCenter) | N/A | The Star2Star Call Center solution (or StarCenter) includes advanced call routing, management, and reporting features. It is scalable from a few users to hundreds of users, and is designed to operate seamlessly across multiple locations. According to the vendor, the simple, web-based user interface makes it easy to add and administer queues and agents. Two of the reporting modules are StarView and SMART. StarView allows call center managers to: develop a key performance indicator dashboard… | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
Star2Star Contact Center (StarCenter) | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Star2Star Contact Center (StarCenter) | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Star2Star Contact Center (StarCenter) | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Star2Star Contact Center (StarCenter) | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
Star2Star Contact Center (StarCenter) | Zendesk Talk | |
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Likelihood to Recommend | Star2Star Communications No answers on this topic | Zendesk |
Pros | Star2Star Communications No answers on this topic | Zendesk |
Cons | Star2Star Communications No answers on this topic | Zendesk |
Support Rating | Star2Star Communications No answers on this topic | Zendesk |
Alternatives Considered | Star2Star Communications No answers on this topic | Zendesk |
Return on Investment | Star2Star Communications No answers on this topic | Zendesk |
ScreenShots |