What users are saying about
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Top Rated
2234 Ratings
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Top Rated
2051 Ratings

TeamViewer

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Top Rated
2234 Ratings
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Score 8.3 out of 100

Webex Meetings

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Top Rated
2051 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    TeamViewer

    82%

    Webex Meetings

    Feature Set Not Supported
    N/A
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    9.0
    90%
    297 Ratings
    N/A
    0 Ratings

    File transfer

    8.2
    82%
    281 Ratings
    N/A
    0 Ratings

    Instant message

    7.8
    78%
    258 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    8.0
    80%
    79 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    7.2
    72%
    194 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.0
    90%
    292 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    8.1
    81%
    238 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    8.4
    84%
    251 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    8.6
    86%
    81 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    7.8
    78%
    188 Ratings
    N/A
    0 Ratings

    Session record

    8.0
    80%
    184 Ratings
    N/A
    0 Ratings

    Annotations

    7.8
    78%
    91 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.2
    82%
    113 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.4
    84%
    231 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    TeamViewer

    Feature Set Not Supported
    N/A
    8.3

    Webex Meetings

    83%
    Webex Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    661 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    653 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.5
    75%
    629 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    596 Ratings

    Screen Sharing

    TeamViewer

    Feature Set Not Supported
    N/A
    8.6

    Webex Meetings

    86%
    Webex Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    653 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.4
    84%
    566 Ratings

    Online Meetings / Events

    TeamViewer

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.6
    86%
    626 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.7
    87%
    655 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.0
    80%
    236 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    625 Ratings

    Slideshows

    N/A
    0 Ratings
    8.7
    87%
    569 Ratings

    Online Events Collaboration

    TeamViewer

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    618 Ratings

    Audience polling

    N/A
    0 Ratings
    8.5
    85%
    546 Ratings

    Q&A

    N/A
    0 Ratings
    8.5
    85%
    546 Ratings

    Online Events Security

    TeamViewer

    Feature Set Not Supported
    N/A
    8.7

    Webex Meetings

    87%
    Webex Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.8
    88%
    586 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.8
    88%
    611 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.6
    86%
    325 Ratings

    Attribute Ratings

    • TeamViewer is rated higher in 8 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating, Configurability, Product Scalability
    • Webex Meetings is rated higher in 6 areas: Likelihood to Recommend, In-Person Training, Online Training, Ease of integration, Vendor post-sale, Vendor pre-sale

    Likelihood to Recommend

    8.2

    TeamViewer

    82%
    340 Ratings
    8.6

    Webex Meetings

    86%
    668 Ratings

    Likelihood to Renew

    9.0

    TeamViewer

    90%
    60 Ratings
    7.5

    Webex Meetings

    75%
    40 Ratings

    Usability

    9.1

    TeamViewer

    91%
    58 Ratings
    8.7

    Webex Meetings

    87%
    99 Ratings

    Availability

    9.6

    TeamViewer

    96%
    6 Ratings
    9.0

    Webex Meetings

    90%
    435 Ratings

    Performance

    9.6

    TeamViewer

    96%
    6 Ratings
    8.6

    Webex Meetings

    86%
    412 Ratings

    Support Rating

    8.3

    TeamViewer

    83%
    70 Ratings
    8.1

    Webex Meetings

    81%
    150 Ratings

    In-Person Training

    5.0

    TeamViewer

    50%
    1 Rating
    8.1

    Webex Meetings

    81%
    2 Ratings

    Online Training

    6.0

    TeamViewer

    60%
    3 Ratings
    7.8

    Webex Meetings

    78%
    2 Ratings

    Implementation Rating

    10.0

    TeamViewer

    100%
    14 Ratings
    9.3

    Webex Meetings

    93%
    18 Ratings

    Configurability

    9.6

    TeamViewer

    96%
    3 Ratings
    8.3

    Webex Meetings

    83%
    5 Ratings

    Contract Terms and Pricing Model

    TeamViewer

    N/A
    0 Ratings
    7.7

    Webex Meetings

    77%
    11 Ratings

    Ease of integration

    6.9

    TeamViewer

    69%
    3 Ratings
    7.9

    Webex Meetings

    79%
    4 Ratings

    Product Scalability

    9.6

    TeamViewer

    96%
    4 Ratings
    8.9

    Webex Meetings

    89%
    407 Ratings

    Professional Services

    TeamViewer

    N/A
    0 Ratings
    9.0

    Webex Meetings

    90%
    9 Ratings

    Vendor post-sale

    6.4

    TeamViewer

    64%
    4 Ratings
    7.8

    Webex Meetings

    78%
    5 Ratings

    Vendor pre-sale

    7.9

    TeamViewer

    79%
    4 Ratings
    8.5

    Webex Meetings

    85%
    6 Ratings

    Likelihood to Recommend

    TeamViewer

    I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
    Read full review

    Cisco

    Well suited scenario. Client is deeply rooted in the Cisco ecosystem! They are growing and require an all-in-one solution from a vendor they can trust. They have a trusted value-added reseller to help and support them when they need anything and can find the value of Cisco's solution. Less appropriate scenario. Client has several different vendors and is already growing in the direction of an alternative vendor. Maybe because of a bundled, less expensive solution provided by alternative vendor. Small business and budget conscious when making purchasing decisions.
    Read full review

    Pros

    TeamViewer

    • Un-attended Remote Access control
    • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
    • Push Windows and Third-Party updates (depends on the version that you buy)
    • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
    Read full review

    Cisco

    • Video Conference Meetings: In every industry from HR department to IT Department, everyone has there meetings, Webex just solve the issue of conference room blocking.
    • Events: Now we dont have to seat at conference hall & listen the events. We can do this while seating at home
    • Polls: Now we can record our views or make our voting count. Webex polls simply solve this issue with digital polling
    Read full review

    Cons

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Read full review

    Cisco

    • At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
    • Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
    • Hard to navigate attendees while presenting yourself.
    Read full review

    Pricing Details

    TeamViewer

    Starting Price

    $6.95 per month (billed annually)

    Editions & Modules

    TeamViewer editions and modules pricing
    EditionModules
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954

    Footnotes

    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Webex Meetings

    Starting Price

    $12 per month

    Editions & Modules

    Webex Meetings editions and modules pricing
    EditionModules
    Basic$0.001
    Meet + Call Plan$25.002
    Meet Plan$13.503
    EnterpriseContact Sales4
    Call Plan$17.005

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing available by monthly or annual subscription, with discounts available for annual commitments.

    Pricing Info

    Likelihood to Renew

    TeamViewer

    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Read full review

    Cisco

    Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
    Read full review

    Usability

    TeamViewer

    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Read full review

    Cisco

    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Read full review

    Reliability and Availability

    TeamViewer

    No single outage till now.
    Read full review

    Cisco

    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
    Read full review

    Performance

    TeamViewer

    Steady connection and easy quick connect and disconnect
    Read full review

    Cisco

    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
    Read full review

    Support Rating

    TeamViewer

    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Read full review

    Cisco

    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Read full review

    Online Training

    TeamViewer

    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review

    Cisco

    No answers on this topic

    Implementation Rating

    TeamViewer

    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Read full review

    Cisco

    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Read full review

    Alternatives Considered

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Read full review

    Cisco

    Actually, we use both Microsoft Teams and Webex Meetings. Although, Webex Meetings was our initial choice and has been used for longer at the organization. Microsoft Teams is still fairly new and I don't think we have had a chance to explore its functionalities to the fullest. However, one advantage Teams seems to have had right off the bat is it being a Microsoft product. Hence, it integrates better with Outlook. As I mentioned, we still prefer Webex Meetings for larger meetings (Teams can be too bandwidth hungry) and for meetings with external partners (Teams has had issues with inviting people outside our organization).
    Read full review

    Contract Terms and Pricing Model

    TeamViewer

    No answers on this topic

    Cisco

    Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
    Read full review

    Scalability

    TeamViewer

    I've rarely had problems with the product.
    Read full review

    Cisco

    Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
    Read full review

    Professional Services

    TeamViewer

    No answers on this topic

    Cisco

    We did not take advantage of Webex Meetings' professional services.
    Read full review

    Return on Investment

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Read full review

    Cisco

    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Read full review

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