Telefónica Contact Centre Cloud vs. Twilio
Telefónica Contact Centre Cloud vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Telefónica Contact Centre Cloud | N/A | Telefónica Tech Cyber Security & Cloud provides CCaaS and omnichannel solution that best suits the user's company's needs. Optionally, they are also a certified Genesys partner, boasting 20 years of experience implementing and managing these services. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Telefónica Contact Centre Cloud | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Telefónica Contact Centre Cloud | Twilio | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Telefónica Contact Centre Cloud | Twilio | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Telefónica Contact Centre Cloud | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.5 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.1 (17 ratings) |
Support Rating | - (0 ratings) | 5.6 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Telefónica Contact Centre Cloud | Twilio | |
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Likelihood to Recommend | Telefonica No answers on this topic | Twilio |
Pros | Telefonica No answers on this topic | Twilio |
Cons | Telefonica No answers on this topic | Twilio |
Likelihood to Renew | Telefonica No answers on this topic | Twilio |
Usability | Telefonica No answers on this topic | Twilio |
Performance | Telefonica No answers on this topic | Twilio |
Support Rating | Telefonica No answers on this topic | Twilio |
Implementation Rating | Telefonica No answers on this topic | Twilio |
Alternatives Considered | Telefonica No answers on this topic | Twilio |
Contract Terms and Pricing Model | Telefonica No answers on this topic | Twilio |
Return on Investment | Telefonica No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |