What users are saying about
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Top Rated
80 Ratings
29 Ratings

Toggl

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Top Rated
80 Ratings
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Score 8.9 out of 100
29 Ratings
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Score 9 out of 100

Likelihood to Recommend

Toggl

Any scenario where you need to track time spent on projects or by customer. The customization of setup means it should work for almost any type of customer. We utilize the software to track time spent on projects, support, sales, customer service and software development.
Bryan Buford | TrustRadius Reviewer

Upwork

On the client side, Upwork is great for accessing a huge pool of talent in a wide variety of skill sets. It's also excellent for finding US-based freelancers. It allows you to interview (chat with or ask questions of) freelancers before you hire them, so you can get an idea of whether or not someone will be a good fit for your project. On the freelancer side, Upwork is a mixed bag. Their policy of "receiving no feedback hurts job success score" seems unfair. This is far overshadowed by the 20% fee on the first $500 though. It makes doing small projects on the platform a lot less profitable or desirable (maybe they do this on purpose?). It is extremely nice though to be able to filter projects for "US only," though.
Justin Roodman | TrustRadius Reviewer

Pros

Toggl

  • Lightweight interface. It is very simple to start and stop tracking.
  • Categorization, tags, projects, and clients. Make it easy to categorize time tracking and pull accurate reports
  • Reporting: their reporting system makes it simple to slice and dice our tracked data to get precisely the intel we need.
Matt Heerema | TrustRadius Reviewer

Upwork

  • Messaging service is available in a browser, Windows, and Android, so I can communicate with clients wherever I go.
  • Project searching is very powerful, which makes it easy for me to find projects to bid on.
  • Scaled project fees make great sense for long-term commitments.
  • Ratings and feedback system make it easier to spot good clients.
  • Tech support is active and always responsive.
Benjamin E. Jerew | TrustRadius Reviewer

Cons

Toggl

  • When I generate a report based on a long date range (as opposed to a single day or week), Toggl provides logged time entries per project, user, or client, according to my search. Each time entry in the report is itemized and includes a description. However, the date and time per entry is not generated with this data. When I create invoices, I have to manually find what day the work was done.
Shannon Bronico | TrustRadius Reviewer

Upwork

  • Upwork is pricey, they take 10% of every transaction of the freelancer, and if you have a premium membership the cost gets higher.
  • Doing your first freelancer job can be difficult since there are so many freelancers on that website, so be prepared to set a really low rate at first.
  • The website can be a bit laggy. I have lost some jobs just because I'm not able to load the information before the clock finishes just because of some lag issues.
Manuel Aguilar | TrustRadius Reviewer

Support Rating

Toggl

Toggl 8.7
Based on 9 answers
I haven't needed much support from Toggl, as it's mostly come from a small team trying out the tool. I'm not entirely sure what the best way to reach them would be if I did need them. I'm also not sure how responsive they would be to support requests. But I think it's positive that I have not needed them
Anonymous | TrustRadius Reviewer

Upwork

Upwork 9.2
Based on 5 answers
Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
Taylor Robinson | TrustRadius Reviewer

Alternatives Considered

Toggl

Toggl is sleeker and so much more user-friendly than Time Doctor. The Chrome extension with the intuitive power button icon really does increase compliance, which I think is one of the most important, and sometimes overlooked, considerations when choosing a new software for your team. If people won't use it, it doesn't really matter if it's more affordable and even more highly recommended.
Anonymous | TrustRadius Reviewer

Upwork

Upwork is better if you are looking for some quick hires that can help solve simple problems. If you are looking for someone to join your team, I would recommend something like Indeed or ZipRecruiter. I've heard Fiverr is also good, but I haven't used it yet. Overall, Upwork is a great platform.
Brian Chung | TrustRadius Reviewer

Return on Investment

Toggl

  • We replaced our in-house time tracking tool easily
  • We could incorporate the previous few months of tracking via CSV/Spreadsheet import
  • We still don't have the full discipline to track everything for everybody. It's only as good as the data you put in.
Stefan Boeykens | TrustRadius Reviewer

Upwork

  • Upwork takes a cut from revenue, but it's not devastating. After maintaining a large contract for a long time, that percentage they take is lessened.
  • This percentage they take, however, makes us not want to add clients we find outside of Upwork to that platform.
Alan Bloxham | TrustRadius Reviewer

Pricing Details

Toggl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upwork

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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