Toggl Track vs. Upwork

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Toggl Track
Score 8.9 out of 10
N/A
A solution for employee time tracking software that allows your team to track time on multiple platforms with just one click, featuring integrations with 100+ apps via browser extensions, and native calendar and integrations for any preferred project management tools.
$10
per month
Upwork
Score 7.1 out of 10
N/A
Upwork headquartered in Mountain View, California offers their eponymous freelance management system (FMS).
$49.99
per month
Pricing
Toggl TrackUpwork
Editions & Modules
Starter
$10.00
per month
Premium
$20.00
per month
Enterprise
Custom
Plus
$49.99
per month
Basic
Free
Offerings
Pricing Offerings
Toggl TrackUpwork
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Toggl TrackUpwork
Considered Both Products
Toggl Track
Chose Toggl Track
I use Toggl to get an hourly rate for every single task, so I can estimate a current rate and negotiate rates for new clients and projects. I use Toggl concurrently with any other time and task trackers that are required for hourly jobs on freelance hubs, such as Upwork and …
Upwork
Chose Upwork
To be honest, I've lost track of how many freelance hubs I have my profile listed on. At last count, it was likely over 20, which is overwhelming, to be sure, but necessary to increase exposure to find quality clients and projects. Each of these has its pros and cons, and I …
Top Pros
Top Cons
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User Ratings
Toggl TrackUpwork
Likelihood to Recommend
10.0
(35 ratings)
6.1
(23 ratings)
Support Rating
8.6
(9 ratings)
9.1
(5 ratings)
User Testimonials
Toggl TrackUpwork
Likelihood to Recommend
Toggl
I have been using Toggl for about seven years now, and I absolutely love it. It keeps me on track with the tasks I complete throughout the day. Tracking my time makes me more accountable for the work I produce and how much time my work takes. Having the breakdown of my tasks helps inform decisions on hiring support staff. I can see exactly where my time goes and then formulate a strategy to either bring in more help, delegate work, or re-prioritize. When coupled with other productivity apps (I particularly use ToDoist), you can unlock even more of Toggl's power. Toggl Track isn't so much a checklist tool--it's a time tracker; but when I integrate my to-do app with the time tracking, I can quickly and easily switch between tasks without disrupting workflow.
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Upwork
I would recommend Upwork to a colleague as a solution to workplace issues. Our company has utilized Upwork to vet out potential competitors as well as partners in a lengthy data analysis project, as well as given our engineering team extra hands when implementing new products, projects, and features. This has allowed our company to stay on track with projects without in-house manpower.
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Pros
Toggl
  • Toggl integrates smoothly across multiple devices. I can seamlessly move from the field on my phone to the office on my computer and utilize Toggl the entire time.
  • It has great customization. Setting up multiple customers in a variety of ways is easy and quick to do. We haven't found something we needed that we couldn't set up.
  • The reporting is clean and informative. Reports can be generated for multiple criteria.
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Upwork
  • Allows us to filter freelancers by location. This is especially important when working across time zones.
  • Upwork is one of the only freelancing websites that actually provides a filter for US based contractors; and they rigorously verify this.
  • Huge candidate pool. You're almost guaranteed to find a few individuals who specialize in whatever you're looking for.
  • Allows both fixed bid and hourly. Each one is useful for different kinds of projects.
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Cons
Toggl
  • I am genuinely trying to come up with room for improvement, but I am struggling
  • Toggl is seriously my favorite tool I use as a freelancer, and they offer so much functionality for free - that's why I always write reviews
  • Maybe they could make it a little easier to adjust time tracking mistakes (leaving the timer running too long) -- I have to do several clicks to fix it and I make this error frequently
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Upwork
  • In my opinion the worst customer service. It is impossible to contact them via phone, and they are not transparent about their decisions.
  • I feel they don't have the freelance community's best interest in mind. Their focus is on the companies that pay. Freelancers are disposable.
  • They charge ridiculous fees to the freelancers that are the ones that need the money the most because they are the ones starting their businesses. It is like if your employer charges you for coming to work.
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Support Rating
Toggl
I haven't needed much support from Toggl, as it's mostly come from a small team trying out the tool. I'm not entirely sure what the best way to reach them would be if I did need them. I'm also not sure how responsive they would be to support requests. But I think it's positive that I have not needed them
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Upwork
Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
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Alternatives Considered
Toggl
One year ago I compared it to several tools, trying to use them in parallel. Now I don't remember the exact names of those tools, but Toggl was the best for its simplicity. It is easier to use, with fewer clicks and hence less destruction
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Upwork
Upwork is better suited for finding contractors that you can have ongoing relationships. Compared to Fiverr, it's a much easier process to find qualified designers rather than one-time contractors to design simple things for you. The interface is easier to use as well and the billing management makes it so much cleaner and easier to know how much we're spending and how contractors are logging work hours.
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Return on Investment
Toggl
  • My timetracking needs are simple, so this is a great tool for me. Start the timer, stop the timer as client work is performed, whether that is uninterrupted time or not.
  • It is very easy to review work time invested for each of my clients, making it easy for me to track my daily time and review monthly hours for preparing invoices.
  • Daily time is automatically aggregated.
  • Each time entry can be tagged with work activity, or projects can be segmented and time assigned to the segments with start and stop times.
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Upwork
  • We have gotten close to 50% of all of our clients through the platform.
  • Upwork backs the work done through the platform, so no matter what the client or person you are working with does, you get paid for the work that you do. You aren't left hanging after doing hours of work for a client and then never getting paid for it.
  • Made it easy to communicate with clients from different parts of the world and set up partnerships and agreements in an easier fashion. I would highly recommend it to anyone with a unique skill set.
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