Likelihood to Recommend BL is great is you're going from a manual process to something more sophisticated. I'm not sure what the competitive landscape looks like with regards to Reference Software nowadays, but when we were evaluating a few years ago, BL was ahead of all other vendors in terms of functionality and integrations with SFDC
Read full review Pros The system provides more visibility into available references and prevents references from being over-used. It allows the client (reference) to choose how often they can be contacted in a given time period and provides a closed-loop feedback mechanism to make sure the client is providing positive responses. Allows account executives (sales people) to easily request references based on: product Used, customer vertical, location, account size, expertise, etc. Uses a “Five Star” method to show how relevant the answers are when a results are returned from a search. Read full review Cons Unintuitive user interface Defensive meetings with Upland RO Innovation staff when requests for improvements are shared Searching features are clunky, outdated, and unhelpful Read full review Likelihood to Renew Boulder Logic is just so easy and is in Salesforce
Read full review Reliability and Availability No known issues
Read full review Performance No known issues
Read full review Implementation Rating The process of asking each reference how often they’d be willing to be contacted was the biggest task. We made assumptions for current clients, and ask each new client once they become a customer. Along with which specific skill-set they’d be willing to be a reference
Read full review Alternatives Considered While I was one of the decision makers in this process, I didn't sit on the demos for the other providers (I was brought in further in the sales process). My understanding from my team was that BL was much more configurable and support more robust integrations that the competitors
Read full review Return on Investment Lack of ability to implement references program Stalled deployment of program Read full review ScreenShots