Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased…
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Pricing
Verint Workforce Management
Editions & Modules
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
Offerings
Pricing Offerings
Verint Workforce Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
No setup fee
Additional Details
Verint offers a named user pricing model with SaaS and on-premise delivery methods.
I like Verint more - Aspect basically had no insight into projected staffing so that is where Verint is better. However, we find that Aspect was much easier to edit schedules in bulk and to edit schedules over the course of a couple of months. Overall, there are positives and …
Verint is definitely an easier user experience for the agent with some optimization tools for WFM which is nice. In terms of all features, there are still some things we would like to see such as the ability to copy and past names/EMIDs to mass select unique lists of employees.
We were looking for a tool that robust enough to handle our needs but also relatable enough for our sized contact center. Verint WFM Professional had just what we needed without overwelming our teams and systems. the Five9 solution, while just as capable in usability just did …
At the time when we first integrated Verint, there were no other big players in this market. We've been with Verint for years now. There have been other players with other Verint applications, but we keep coming back to Verint as they as made the applications robust enough …
End user updates are easier in some areas for schedule editing. The graphical adherence views make conversations around schedule adherence easy with Supervisors. This keeps conversations quick & to the point during weekly Operational calls.
There was one other one, but I can't recall the name right now. At the time Verint was chosen, we considered ourselves as retail operations instead of branch operations and were very interested in how to staff the PT and FT mix.
Verint's ability to give reps auto volunteer and PTO submissions provide a definitle benefit over some competitors. Genesys ability to easily move schedule events are stronger than the current Verint event tool.
I have used another workforce management software for 22 years before I moved into this one. And this one I think offers more range of capabilities than our previous one.
Another product we use is Intradiem. I don't use it that much and we also use Genesys Decisions, but I feel like Genesys Decisions is completely different from Vernint in itself and there's no comparison for what we use it for because we use it more for forecasting, like …
Verint has the full platform, it can do nearly everything. It integrates with many tools and has many partners and relationships. I do not worry that Verint won't be here a few years from now.
My company used other products before Verint, however, I did not have experience in those. We currently use Genesys in conjunction with Verint Workforce Management and I have heard that Genesys offers similar features. We continue to use Verint Workforce Management due to its …