WATI.io vs. Zendesk Sunshine Conversations

If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.

Incentivized

Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.

Incentivized

• Segmented campaigns.
• Easy to access documents for developers.
• Integrations with other tools.

Incentivized

• Connects all customer data
• Easy to connect
• Easy to use reporting

Incentivized

• Open marketplace for integrations.
• Inclusion of the social platforms like Facebook, LinkedIn & Instagram.

Incentivized

• Support for special characters (ñ and accents)
• Better integration with exsiting tickets in ZenDesk
• Android App is lacking
• Support for mobile browsers
• Support for iOS devices

Incentivized

Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.

Incentivized

First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

Incentivized

• Quick setup gave us good advantage.
• Easy to use, no need of any technical knowledge.

Incentivized

• Overall I have great experience with Zendesk Sunshine Conversations

Incentivized