What users are saying about
21 Ratings
21 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Zoho Chat

If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.
Anonymous | TrustRadius Reviewer

Pros

Zoho Chat

  • Integration with the Zoho CRM
  • Easy to use both on desktop & mobile
  • Choice of Chat, Audio Call or Video call. All of which work well
Vince McConville | TrustRadius Reviewer

Cons

Zoho Chat

  • No issues yet
Stacey Commings | TrustRadius Reviewer

Support Rating

Zoho Chat

Zoho Chat 10.0
Based on 1 answer
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
Stacey Commings | TrustRadius Reviewer

Alternatives Considered

Zoho Chat

We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
Anonymous | TrustRadius Reviewer

Return on Investment

Zoho Chat

  • Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
  • Negative - Yet another comms channel to manage would like to have less. But see previous positive
  • Positive - Came as part of my Zoho One subscription so low cost
  • Has a wealth of options still to investigate as part of Cliq
Vince McConville | TrustRadius Reviewer

Pricing Details

Zoho Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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