What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 40 reviews and ratings
198 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 198 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

Verified User
Director in Information Technology
Medical Device Company, 1001-5000 employeesFeature Rating Comparison
Sales Force Automation
1CRM
8.9
Sugar Sell (SugarCRM)
7.7
Customer data management / contact management
1CRM
9.0
Sugar Sell (SugarCRM)
7.8
Workflow management
1CRM
9.0
Sugar Sell (SugarCRM)
8.1
Territory management
1CRM
9.0
Sugar Sell (SugarCRM)
7.7
Opportunity management
1CRM
9.5
Sugar Sell (SugarCRM)
8.5
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Sugar Sell (SugarCRM)
7.6
Contract management
1CRM
8.0
Sugar Sell (SugarCRM)
6.9
Quote & order management
1CRM
9.5
Sugar Sell (SugarCRM)
8.0
Interaction tracking
1CRM
9.0
Sugar Sell (SugarCRM)
7.2
Channel / partner relationship management
1CRM
9.0
Sugar Sell (SugarCRM)
7.8
Customer Service & Support
1CRM
9.5
Sugar Sell (SugarCRM)
7.3
Case management
1CRM
10.0
Sugar Sell (SugarCRM)
6.2
Call center management
1CRM
9.5
Sugar Sell (SugarCRM)
8.3
Help desk management
1CRM
9.0
Sugar Sell (SugarCRM)
7.4
Marketing Automation
1CRM
10.0
Sugar Sell (SugarCRM)
7.6
Lead management
1CRM
10.0
Sugar Sell (SugarCRM)
8.4
Email marketing
1CRM
10.0
Sugar Sell (SugarCRM)
6.8
CRM Project Management
1CRM
9.5
Sugar Sell (SugarCRM)
7.8
Task management
1CRM
9.0
Sugar Sell (SugarCRM)
8.2
Billing and invoicing management
1CRM
9.5
Sugar Sell (SugarCRM)
7.2
Reporting
1CRM
10.0
Sugar Sell (SugarCRM)
7.9
CRM Reporting & Analytics
1CRM
9.5
Sugar Sell (SugarCRM)
7.9
Forecasting
1CRM
9.0
Sugar Sell (SugarCRM)
8.4
Pipeline visualization
1CRM
9.5
Sugar Sell (SugarCRM)
7.2
Customizable reports
1CRM
10.0
Sugar Sell (SugarCRM)
8.1
Customization
1CRM
8.6
Sugar Sell (SugarCRM)
7.9
Custom fields
1CRM
8.5
Sugar Sell (SugarCRM)
8.4
Custom objects
1CRM
8.0
Sugar Sell (SugarCRM)
7.3
Scripting environment
1CRM
9.0
Sugar Sell (SugarCRM)
7.7
API for custom integration
1CRM
9.0
Sugar Sell (SugarCRM)
8.0
Security
1CRM
9.3
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
1CRM
9.0
Sugar Sell (SugarCRM)
8.5
Role-based user permissions
1CRM
9.5
Sugar Sell (SugarCRM)
8.8
Social CRM
1CRM
7.5
Sugar Sell (SugarCRM)
8.9
Social data
1CRM
7.0
Sugar Sell (SugarCRM)
8.9
Social engagement
1CRM
8.0
Sugar Sell (SugarCRM)
8.8
Integrations with 3rd-party Software
1CRM
9.5
Sugar Sell (SugarCRM)
8.2
Marketing automation
1CRM
9.0
Sugar Sell (SugarCRM)
7.8
Compensation management
1CRM
10.0
Sugar Sell (SugarCRM)
8.7
Platform
1CRM
9.0
Sugar Sell (SugarCRM)
7.1
Mobile access
1CRM
9.0
Sugar Sell (SugarCRM)
7.1
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Sugar Sell (SugarCRM)
- Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
- Exporting granular reports into excel for in depth analysis and actionable measures.
- Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

Verified User
C-Level Executive in Customer Service
Internet Company, 51-200 employeesCons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
- The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
- General layout could be improved by the addition of modern templates to customize the standard look and feel
- Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

Verified User
Consultant in Information Technology
Newspapers Company, 51-200 employeesLikelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Marketing and Business Development Manager
Vortex Immersion MediaEntertainment, 1-10 employees
Usability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

Verified User
Account Manager in Sales
51-200 employeesReliability and Availability
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Performance
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Senior Consultant / Application Architect
Sentz Consulting, LLCInformation Technology and Services, 1-10 employees
In-Person Training
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Online Training
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
President
Digital Ascent, IncComputer & Network Security, 1-10 employees
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Vice President of Business Development
LKCSMarketing and Advertising, 51-200 employees
Scalability
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
- Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
- It allows each user to have a 360-degree view point of our databases at any given point.
- Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Marketing Manager & CRM Administrator
Lincoln Healthcare GroupEvents Services, 11-50 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Sugar Sell (SugarCRM)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No