What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
193 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Sugar Sell (SugarCRM)
7.5
Customer data management / contact management
1CRM
9.0
Sugar Sell (SugarCRM)
7.9
Workflow management
1CRM
9.0
Sugar Sell (SugarCRM)
7.8
Territory management
1CRM
9.0
Sugar Sell (SugarCRM)
7.5
Opportunity management
1CRM
10.0
Sugar Sell (SugarCRM)
8.2
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Sugar Sell (SugarCRM)
7.1
Contract management
1CRM
7.0
Sugar Sell (SugarCRM)
6.8
Quote & order management
1CRM
10.0
Sugar Sell (SugarCRM)
7.7
Interaction tracking
1CRM
9.0
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
1CRM
9.0
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

1CRM
9.3
Sugar Sell (SugarCRM)
7.1
Case management
1CRM
10.0
Sugar Sell (SugarCRM)
6.6
Call center management
1CRM
9.0
Sugar Sell (SugarCRM)
7.7
Help desk management
1CRM
9.0
Sugar Sell (SugarCRM)
7.1

Marketing Automation

1CRM
10.0
Sugar Sell (SugarCRM)
7.4
Lead management
1CRM
10.0
Sugar Sell (SugarCRM)
8.1
Email marketing
1CRM
10.0
Sugar Sell (SugarCRM)
6.7

CRM Project Management

1CRM
9.7
Sugar Sell (SugarCRM)
7.4
Task management
1CRM
9.0
Sugar Sell (SugarCRM)
7.8
Billing and invoicing management
1CRM
10.0
Sugar Sell (SugarCRM)
7.0
Reporting
1CRM
10.0
Sugar Sell (SugarCRM)
7.5

CRM Reporting & Analytics

1CRM
9.0
Sugar Sell (SugarCRM)
8.0
Forecasting
1CRM
8.0
Sugar Sell (SugarCRM)
8.2
Pipeline visualization
1CRM
9.0
Sugar Sell (SugarCRM)
7.6
Customizable reports
1CRM
10.0
Sugar Sell (SugarCRM)
8.2

Customization

1CRM
8.5
Sugar Sell (SugarCRM)
8.0
Custom fields
1CRM
8.0
Sugar Sell (SugarCRM)
8.5
Custom objects
1CRM
8.0
Sugar Sell (SugarCRM)
7.7
Scripting environment
1CRM
9.0
Sugar Sell (SugarCRM)
7.8
API for custom integration
1CRM
9.0
Sugar Sell (SugarCRM)
7.9

Security

1CRM
8.5
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
1CRM
8.0
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
1CRM
9.0
Sugar Sell (SugarCRM)
8.9

Social CRM

1CRM
7.5
Sugar Sell (SugarCRM)
8.7
Social data
1CRM
7.0
Sugar Sell (SugarCRM)
8.8
Social engagement
1CRM
8.0
Sugar Sell (SugarCRM)
8.7

Integrations with 3rd-party Software

1CRM
9.5
Sugar Sell (SugarCRM)
8.3
Marketing automation
1CRM
9.0
Sugar Sell (SugarCRM)
7.8
Compensation management
1CRM
10.0
Sugar Sell (SugarCRM)
8.8

Platform

1CRM
9.0
Sugar Sell (SugarCRM)
7.2
Mobile access
1CRM
9.0
Sugar Sell (SugarCRM)
7.2

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 5 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 3 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Sugar Sell (SugarCRM)
7.8

Likelihood to Renew

1CRM
Sugar Sell (SugarCRM)
8.2

Usability

1CRM
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

1CRM
Sugar Sell (SugarCRM)
10.0

Performance

1CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

1CRM
Sugar Sell (SugarCRM)
6.3

In-Person Training

1CRM
Sugar Sell (SugarCRM)
9.0

Online Training

1CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

1CRM
Sugar Sell (SugarCRM)
9.0

Scalability

1CRM
Sugar Sell (SugarCRM)
9.0

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