What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
233 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 233 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization, Security, Social CRM
- Sugar Sell (SugarCRM) ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform
- 1CRM and Sugar Sell (SugarCRM) are tied in 1 feature set: CRM Project Management
Sales Force Automation

9.3
1CRM
93%

8.6
Sugar Sell (SugarCRM)
86%
1CRM ranks higher in 8/9 features
1CRM ranks higher in 8/9 features
Customer data management / contact management

9.6
96%
5 Ratings

8.9
89%
32 Ratings
Workflow management

9.5
95%
5 Ratings

8.6
86%
28 Ratings
Territory management

9.3
93%
5 Ratings

8.8
88%
26 Ratings
Opportunity management

9.6
96%
5 Ratings

8.8
88%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

8.9
89%
29 Ratings
Contract management

8.8
88%
5 Ratings

8.7
87%
26 Ratings
Quote & order management

9.6
96%
5 Ratings

8.1
81%
24 Ratings
Interaction tracking

9.6
96%
5 Ratings

8.0
80%
30 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

8.6
86%
25 Ratings
Customer Service & Support

9.6
1CRM
96%

8.9
Sugar Sell (SugarCRM)
89%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

9.1
91%
24 Ratings
Call center management

10.0
100%
5 Ratings

8.8
88%
19 Ratings
Help desk management

9.3
93%
4 Ratings

8.8
88%
17 Ratings
Marketing Automation

8.5
1CRM
85%

8.3
Sugar Sell (SugarCRM)
83%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Lead management

8.6
86%
5 Ratings

8.9
89%
22 Ratings
Email marketing

8.3
83%
5 Ratings

7.7
77%
23 Ratings
CRM Project Management

9.0
1CRM
90%

9.0
Sugar Sell (SugarCRM)
90%
Sugar Sell (SugarCRM) ranks higher in 2/3 features
Sugar Sell (SugarCRM) ranks higher in 2/3 features
Task management

9.0
90%
5 Ratings

9.1
91%
26 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

8.9
89%
18 Ratings
Reporting

9.4
94%
5 Ratings

8.9
89%
24 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

9.0
Sugar Sell (SugarCRM)
90%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings

8.9
89%
24 Ratings
Pipeline visualization

9.4
94%
5 Ratings

9.1
91%
25 Ratings
Customizable reports

9.2
92%
5 Ratings

8.9
89%
27 Ratings
Customization

8.9
1CRM
89%

8.8
Sugar Sell (SugarCRM)
88%
1CRM ranks higher in 3/4 features
1CRM ranks higher in 3/4 features
Custom fields

9.0
90%
5 Ratings

8.9
89%
29 Ratings
Custom objects

9.3
93%
4 Ratings

9.1
91%
26 Ratings
Scripting environment

8.6
86%
4 Ratings

8.9
89%
19 Ratings
API for custom integration

8.7
87%
4 Ratings

8.4
84%
25 Ratings
Security

9.3
1CRM
93%

8.7
Sugar Sell (SugarCRM)
87%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

9.1
91%
21 Ratings
Role-based user permissions

9.4
94%
5 Ratings

8.2
82%
26 Ratings
Social CRM

9.1
1CRM
91%

8.6
Sugar Sell (SugarCRM)
86%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

8.8
88%
19 Ratings
Social engagement

9.2
92%
4 Ratings

8.5
85%
16 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

8.7
Sugar Sell (SugarCRM)
87%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Marketing automation

8.3
83%
4 Ratings

8.9
89%
19 Ratings
Compensation management

8.6
86%
4 Ratings

8.5
85%
13 Ratings
Platform

7.7
1CRM
77%

8.3
Sugar Sell (SugarCRM)
83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Sugar Sell (SugarCRM) ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

8.3
83%
20 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

8.3
Sugar Sell (SugarCRM)
83%
57 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings

8.2
Sugar Sell (SugarCRM)
82%
26 Ratings
Usability

9.6
1CRM
96%
4 Ratings

8.7
Sugar Sell (SugarCRM)
87%
10 Ratings
Availability

1CRM
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Performance

1CRM
N/A
0 Ratings

10.0
Sugar Sell (SugarCRM)
100%
2 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

9.2
Sugar Sell (SugarCRM)
92%
18 Ratings
In-Person Training

1CRM
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Online Training

1CRM
N/A
0 Ratings

8.0
Sugar Sell (SugarCRM)
80%
1 Rating
Implementation Rating

1CRM
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
9 Ratings
Product Scalability

1CRM
N/A
0 Ratings

9.0
Sugar Sell (SugarCRM)
90%
1 Rating
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesSugar Sell (SugarCRM)
If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.

Verified User
Director in Information Technology
Medical Device Company, 1001-5000 employeesPros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
- Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
- Exporting granular reports into excel for in depth analysis and actionable measures.
- Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

Verified User
C-Level Executive in Customer Service
Internet Company, 51-200 employeesCons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Sugar Sell (SugarCRM)
- The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
- General layout could be improved by the addition of modern templates to customize the standard look and feel
- Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

Verified User
Consultant in Information Technology
Newspapers Company, 51-200 employeesPricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Sugar Sell (SugarCRM)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$52 per month
Sugar Sell (SugarCRM) Editions & Modules
Edition
Sugar Sell | $80.001 |
---|---|
Sugar Professional | $52.001 |
Sugar Enterprise | $85.001 |
- Per User/Per Month (billed annually)
Additional Pricing Details
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Marketing and Business Development Manager
Vortex Immersion MediaEntertainment, 1-10 employees
Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

Verified User
Account Manager in Sales
51-200 employeesReliability and Availability
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Performance
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Senior Manager
AGC Networks (an Essar Group of Companies)Computer & Network Security, 5001-10,000 employees
In-Person Training
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Online Training
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
President
Digital Ascent, IncComputer & Network Security, 1-10 employees
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesSugar Sell (SugarCRM)
GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Vice President of Business Development
LKCSMarketing and Advertising, 51-200 employees
Scalability
1CRM
No score
No answers yet
No answers on this topic
Sugar Sell (SugarCRM)
Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Principal Consultant
Business Applications & Integration LimitedComputer Software, 11-50 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Sugar Sell (SugarCRM)
- Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
- It allows each user to have a 360-degree view point of our databases at any given point.
- Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Marketing Manager & CRM Administrator
Lincoln Healthcare GroupEvents Services, 11-50 employees