What users are saying about
56 Ratings
56 Ratings
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Score 8.3 out of 100
233 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Sugar Sell (SugarCRM) ranks higher in 2 feature sets: Integrations with 3rd-party Software, Platform
  • 1CRM and Sugar Sell (SugarCRM) are tied in 1 feature set: CRM Project Management

Sales Force Automation

9.3

1CRM

93%
8.6

Sugar Sell (SugarCRM)

86%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.6
96%
5 Ratings
8.9
89%
32 Ratings

Workflow management

9.5
95%
5 Ratings
8.6
86%
28 Ratings

Territory management

9.3
93%
5 Ratings
8.8
88%
26 Ratings

Opportunity management

9.6
96%
5 Ratings
8.8
88%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
8.9
89%
29 Ratings

Contract management

8.8
88%
5 Ratings
8.7
87%
26 Ratings

Quote & order management

9.6
96%
5 Ratings
8.1
81%
24 Ratings

Interaction tracking

9.6
96%
5 Ratings
8.0
80%
30 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
8.6
86%
25 Ratings

Customer Service & Support

9.6

1CRM

96%
8.9

Sugar Sell (SugarCRM)

89%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
9.1
91%
24 Ratings

Call center management

10.0
100%
5 Ratings
8.8
88%
19 Ratings

Help desk management

9.3
93%
4 Ratings
8.8
88%
17 Ratings

Marketing Automation

8.5

1CRM

85%
8.3

Sugar Sell (SugarCRM)

83%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
8.9
89%
22 Ratings

Email marketing

8.3
83%
5 Ratings
7.7
77%
23 Ratings

CRM Project Management

9.0

1CRM

90%
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
9.1
91%
26 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.9
89%
18 Ratings

Reporting

9.4
94%
5 Ratings
8.9
89%
24 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
9.0

Sugar Sell (SugarCRM)

90%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.9
89%
24 Ratings

Pipeline visualization

9.4
94%
5 Ratings
9.1
91%
25 Ratings

Customizable reports

9.2
92%
5 Ratings
8.9
89%
27 Ratings

Customization

8.9

1CRM

89%
8.8

Sugar Sell (SugarCRM)

88%
1CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
8.9
89%
29 Ratings

Custom objects

9.3
93%
4 Ratings
9.1
91%
26 Ratings

Scripting environment

8.6
86%
4 Ratings
8.9
89%
19 Ratings

API for custom integration

8.7
87%
4 Ratings
8.4
84%
25 Ratings

Security

9.3

1CRM

93%
8.7

Sugar Sell (SugarCRM)

87%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.1
91%
21 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.2
82%
26 Ratings

Social CRM

9.1

1CRM

91%
8.6

Sugar Sell (SugarCRM)

86%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.8
88%
19 Ratings

Social engagement

9.2
92%
4 Ratings
8.5
85%
16 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
8.7

Sugar Sell (SugarCRM)

87%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
8.9
89%
19 Ratings

Compensation management

8.6
86%
4 Ratings
8.5
85%
13 Ratings

Platform

7.7

1CRM

77%
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.3
83%
20 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.3

Sugar Sell (SugarCRM)

83%
57 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

9.6

1CRM

96%
4 Ratings
8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Availability

1CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

1CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

1CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

1CRM

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

1CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Product Scalability

1CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

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