1CRM vs Sugar Sell (SugarCRM) | TrustRadius

What users are saying about

Score 8 out of 10

Based on 40 reviews and ratings

Score 7.2 out of 10

Based on 198 reviews and ratings

Feature Rating Comparison

1CRM

Sugar Sell (SugarCRM)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

1CRM

Sugar Sell (SugarCRM)

Case management

Call center management

Help desk management

1CRM

Sugar Sell (SugarCRM)

Lead management

Email marketing

1CRM

Sugar Sell (SugarCRM)

Task management

Billing and invoicing management

Reporting

1CRM

Sugar Sell (SugarCRM)

Forecasting

Pipeline visualization

Customizable reports

1CRM

Sugar Sell (SugarCRM)

Custom fields

Custom objects

Scripting environment

API for custom integration

1CRM

Sugar Sell (SugarCRM)

Single sign-on capability

Role-based user permissions

1CRM

Sugar Sell (SugarCRM)

Social data

Social engagement

1CRM

Sugar Sell (SugarCRM)

Marketing automation

Compensation management

1CRM

Sugar Sell (SugarCRM)

Mobile access

Pros

Easy to navigate
Easy to store and update customer information

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
Exporting granular reports into excel for in depth analysis and actionable measures.
Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.

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Verified User

C-Level Executive in Customer Service

Internet Company, 51-200 employees

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Cons

Some random logouts but way less compared to others.
Becomes a little cluttered as it has all products, services and order management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

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The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
General layout could be improved by the addition of modern templates to customize the standard look and feel
Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Verified User

Consultant in Information Technology

Newspapers Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.2

Based on 26 answers

Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

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Andrew Dunifer, MBA/MS MIS

Marketing and Business Development Manager

Vortex Immersion MediaEntertainment, 1-10 employees

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Usability

1CRM 9.0

Based on 1 answer

There are/is still room for improvement. But overall it delivers what is expected of it.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Sugar Sell (SugarCRM) 8.3

Based on 2 answers

There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

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Verified User

Account Manager in Sales

51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 1 answer

SugarCRM has never been down for us.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Performance

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 10.0

Based on 1 answer

No response time issues ever. Very productive due to its ease of use.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Support Rating

1CRM 10.0

Based on 1 answer

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

View all 1 answers on this topic

Sugar Sell (SugarCRM) 6.3

Based on 10 answers

Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.

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Senior Consultant / Application Architect

Sentz Consulting, LLCInformation Technology and Services, 1-10 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 8.0

Based on 1 answer

Only part of an implemementation as noted previously.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 6 answers

Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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President

Digital Ascent, IncComputer & Network Security, 1-10 employees

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Alternatives Considered

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.

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Vice President of Business Development

LKCSMarketing and Advertising, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

Sugar Sell (SugarCRM) 9.0

Based on 1 answer

Works from 2-300 Users in our experience.

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Principal Consultant

Business Applications & Integration LimitedComputer Software, 11-50 employees

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Return on Investment

It has overall increased sales productivity.
Has reduced lead time for customer and made the deliveries faster and more efficient.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 2 answers on this topic

Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
It allows each user to have a 360-degree view point of our databases at any given point.
Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.

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Jennifer Stewart

Marketing Manager & CRM Administrator

Lincoln Healthcare GroupEvents Services, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

1CRM

Sugar Sell (SugarCRM)

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