What users are saying about
37 Ratings
3 Ratings
37 Ratings
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Score 7.7 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Oncontact
5.2
Customer data management / contact management
1CRM
9.0
Oncontact
5.0
Workflow management
1CRM
9.0
Oncontact
4.5
Territory management
1CRM
9.0
Oncontact
5.0
Opportunity management
1CRM
10.0
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Oncontact
9.0
Contract management
1CRM
7.0
Oncontact
4.0
Quote & order management
1CRM
10.0
Oncontact
4.0
Interaction tracking
1CRM
9.0
Oncontact
4.5
Channel / partner relationship management
1CRM
9.0
Oncontact
5.0

Customer Service & Support

1CRM
9.3
Oncontact
3.7
Case management
1CRM
10.0
Oncontact
5.5
Call center management
1CRM
9.0
Oncontact
4.5
Help desk management
1CRM
9.0
Oncontact
1.0

Marketing Automation

1CRM
10.0
Oncontact
8.5
Lead management
1CRM
10.0
Oncontact
8.0
Email marketing
1CRM
10.0
Oncontact
9.0

CRM Project Management

1CRM
9.7
Oncontact
9.0
Task management
1CRM
9.0
Oncontact
9.0
Billing and invoicing management
1CRM
10.0
Oncontact
Reporting
1CRM
10.0
Oncontact
9.0

CRM Reporting & Analytics

1CRM
9.0
Oncontact
8.7
Forecasting
1CRM
8.0
Oncontact
9.0
Pipeline visualization
1CRM
9.0
Oncontact
8.0
Customizable reports
1CRM
10.0
Oncontact
9.0

Customization

1CRM
8.5
Oncontact
5.0
Custom fields
1CRM
8.0
Oncontact
4.5
Custom objects
1CRM
8.0
Oncontact
4.5
Scripting environment
1CRM
9.0
Oncontact
4.0
API for custom integration
1CRM
9.0
Oncontact
7.0

Security

1CRM
8.5
Oncontact
10.0
Single sign-on capability
1CRM
8.0
Oncontact
10.0
Role-based user permissions
1CRM
9.0
Oncontact
10.0

Social CRM

1CRM
7.5
Oncontact
7.0
Social data
1CRM
7.0
Oncontact
7.0
Social engagement
1CRM
8.0
Oncontact
7.0

Integrations with 3rd-party Software

1CRM
9.5
Oncontact
7.0
Marketing automation
1CRM
9.0
Oncontact
7.0
Compensation management
1CRM
10.0
Oncontact

Platform

1CRM
9.0
Oncontact
8.0
Mobile access
1CRM
9.0
Oncontact
8.0

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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