56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
- Oncontact ranks higher in 2 feature sets: Security, Platform
- 1CRM and Oncontact are tied in 2 feature sets: Marketing Automation, CRM Project Management
Sales Force Automation

9.3
1CRM
93%

5.0
Oncontact
50%
1CRM ranks higher in 8/9 features
1CRM ranks higher in 8/9 features
Customer data management / contact management

9.6
96%
5 Ratings

4.9
49%
2 Ratings
Workflow management

9.6
96%
5 Ratings

4.4
44%
2 Ratings
Territory management

9.3
93%
5 Ratings

4.9
49%
2 Ratings
Opportunity management

9.6
96%
5 Ratings

5.3
53%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

9.0
90%
1 Rating
Contract management

8.8
88%
5 Ratings

3.9
39%
2 Ratings
Quote & order management

9.6
96%
5 Ratings

3.9
39%
2 Ratings
Interaction tracking

9.6
96%
5 Ratings

4.4
44%
2 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

4.9
49%
2 Ratings
Customer Service & Support

9.6
1CRM
96%

3.6
Oncontact
36%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

5.3
53%
2 Ratings
Call center management

10.0
100%
5 Ratings

4.4
44%
2 Ratings
Help desk management

9.3
93%
4 Ratings

1.0
10%
1 Rating
Marketing Automation

8.5
1CRM
85%

8.5
Oncontact
85%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Lead management

8.6
86%
5 Ratings

8.0
80%
1 Rating
Email marketing

8.3
83%
5 Ratings

9.0
90%
1 Rating
CRM Project Management

9.0
1CRM
90%

9.0
Oncontact
90%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

9.0
90%
1 Rating
Billing and invoicing management

8.7
87%
5 Ratings

N/A
0 Ratings
Reporting

9.4
94%
5 Ratings

9.0
90%
1 Rating
CRM Reporting & Analytics

9.1
1CRM
91%

8.7
Oncontact
87%
1CRM ranks higher in 2/3 features
1CRM ranks higher in 2/3 features
Forecasting

8.8
88%
5 Ratings

9.0
90%
1 Rating
Pipeline visualization

9.4
94%
5 Ratings

8.0
80%
1 Rating
Customizable reports

9.1
91%
5 Ratings

9.0
90%
1 Rating
Customization

8.9
1CRM
89%

4.9
Oncontact
49%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

4.4
44%
2 Ratings
Custom objects

9.3
93%
4 Ratings

4.4
44%
2 Ratings
Scripting environment

8.6
86%
4 Ratings

3.9
39%
2 Ratings
API for custom integration

8.7
87%
4 Ratings

7.0
70%
1 Rating
Security

9.3
1CRM
93%

10.0
Oncontact
100%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

10.0
100%
1 Rating
Role-based user permissions

9.4
94%
5 Ratings

10.0
100%
1 Rating
Social CRM

9.1
1CRM
91%

7.0
Oncontact
70%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

7.0
70%
1 Rating
Social engagement

9.2
92%
4 Ratings

7.0
70%
1 Rating
Integrations with 3rd-party Software

8.4
1CRM
84%

7.0
Oncontact
70%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

7.0
70%
1 Rating
Compensation management

8.6
86%
4 Ratings

N/A
0 Ratings
Platform

7.7
1CRM
77%

8.0
Oncontact
80%
Oncontact ranks higher in 1/1 features
Oncontact ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

8.0
80%
1 Rating
Attribute Ratings
- 1CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

4.9
Oncontact
49%
2 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings

10.0
Oncontact
100%
1 Rating
Usability

9.6
1CRM
96%
4 Ratings

Oncontact
N/A
0 Ratings
Support Rating

9.7
1CRM
97%
4 Ratings

Oncontact
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesOncontact
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oncontact
- Company Name
- Contacts
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Oncontact
- Customization could be easier. Just about anything is possible, but the learning curve is steep.
- More focus on mass loading
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Oncontact
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Oncontact
Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Oncontact
No score
No answers yet
No answers on this topic
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Oncontact
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesOncontact
- Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
- We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oncontact
- Don't know, I only use occasionally
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees