What users are saying about
56 Ratings
3 Ratings
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.9 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Oncontact ranks higher in 2 feature sets: Security, Platform
  • 1CRM and Oncontact are tied in 2 feature sets: Marketing Automation, CRM Project Management

Sales Force Automation

9.3

1CRM

93%
5.0

Oncontact

50%
1CRM ranks higher in 8/9 features

Customer data management / contact management

9.6
96%
5 Ratings
4.9
49%
2 Ratings

Workflow management

9.6
96%
5 Ratings
4.4
44%
2 Ratings

Territory management

9.3
93%
5 Ratings
4.9
49%
2 Ratings

Opportunity management

9.6
96%
5 Ratings
5.3
53%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.0
90%
1 Rating

Contract management

8.8
88%
5 Ratings
3.9
39%
2 Ratings

Quote & order management

9.6
96%
5 Ratings
3.9
39%
2 Ratings

Interaction tracking

9.6
96%
5 Ratings
4.4
44%
2 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
4.9
49%
2 Ratings

Customer Service & Support

9.6

1CRM

96%
3.6

Oncontact

36%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
5.3
53%
2 Ratings

Call center management

10.0
100%
5 Ratings
4.4
44%
2 Ratings

Help desk management

9.3
93%
4 Ratings
1.0
10%
1 Rating

Marketing Automation

8.5

1CRM

85%
8.5

Oncontact

85%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
8.0
80%
1 Rating

Email marketing

8.3
83%
5 Ratings
9.0
90%
1 Rating

CRM Project Management

9.0

1CRM

90%
9.0

Oncontact

90%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
9.0
90%
1 Rating

Billing and invoicing management

8.7
87%
5 Ratings
N/A
0 Ratings

Reporting

9.4
94%
5 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

9.1

1CRM

91%
8.7

Oncontact

87%
1CRM ranks higher in 2/3 features

Forecasting

8.8
88%
5 Ratings
9.0
90%
1 Rating

Pipeline visualization

9.4
94%
5 Ratings
8.0
80%
1 Rating

Customizable reports

9.1
91%
5 Ratings
9.0
90%
1 Rating

Customization

8.9

1CRM

89%
4.9

Oncontact

49%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
4.4
44%
2 Ratings

Custom objects

9.3
93%
4 Ratings
4.4
44%
2 Ratings

Scripting environment

8.6
86%
4 Ratings
3.9
39%
2 Ratings

API for custom integration

8.7
87%
4 Ratings
7.0
70%
1 Rating

Security

9.3

1CRM

93%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
10.0
100%
1 Rating

Role-based user permissions

9.4
94%
5 Ratings
10.0
100%
1 Rating

Social CRM

9.1

1CRM

91%
7.0

Oncontact

70%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
7.0
70%
1 Rating

Social engagement

9.2
92%
4 Ratings
7.0
70%
1 Rating

Integrations with 3rd-party Software

8.4

1CRM

84%
7.0

Oncontact

70%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
7.0
70%
1 Rating

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
8.0

Oncontact

80%
Oncontact ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • 1CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
4.9

Oncontact

49%
2 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
10.0

Oncontact

100%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings

Oncontact

N/A
0 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings

Oncontact

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Add comparison