March 10, 2020
Score 9 out of 10
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Pros and Cons
- Membership rewards (a points awarding system) is really easy to set up and manage
- Gift certificate issuance and redemption is simple to use and manage
- Site design and redesign is straightforward and they are very helpful with design packages to customize.
- They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
- Communication of new features, they tell us but don't explain the features.
- They seem to be too anxious to close out a ticket before we get a chance to review their feedback. It feels like "3D comes first" not "customer comes first".
- They keep changing out our point of contact.