AVOID: Decades out of date, nickel and diming and more manual work.
We use Athena IDX as our source of truth for patient demographics. This is a mistake, as their system is built on the antiquated software …
Overview
What is athenaIDX?
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software…
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What is athenaIDX?
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software that was…
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What is athenaIDX?
athenaIDX Competitors
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| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
athenaIDX is an on-premise or cloud-hosted enterprise RCM solution that helps health systems, hospitals, billing services, and large practices optimize financial performance and successfully adapt to healthcare payment reform. It is based on the Centricity medical practice and EMR software that was formerly owned and supported by GE Healthcare acquired by Veritas Capital in 2018, spun off into a new entity (Virence Health), and then rebranded as a product of athenahealth (also a Veritas company) in July 2020. EMR functionality is being dropped in favor of focusing on revenue cycle management, and interoperability with other EMR software.
The most common users of athenaIDX are from Mid-sized Companies (51-1,000 employees).
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- Business Problems Solved
Users of athenaIDX, also known as Centricity, have found the platform to be highly useful for a variety of tasks in the healthcare setting. One key use case is electronic prescribing, which users have found to be incredibly easy to use. The platform's intuitive interface and streamlined process make it efficient for healthcare professionals to electronically send prescriptions to pharmacies, reducing errors and ensuring timely medication delivery.
Another valuable use case of athenaIDX is its forms usage feature. Users appreciate how this functionality helps keep everyone on point by enabling accurate documentation. The platform allows healthcare providers to easily create and upload forms relevant to patient and family cases, ensuring that all essential information is captured and securely stored. This feature not only enhances communication and collaboration within the care team but also contributes to comprehensive patient care.
Furthermore, athenaIDX serves as an effective tool for managing paperwork and documents. Users rely on the platform's capability to efficiently upload and store various types of paperwork, such as consent forms, insurance documents, and medical records. With easy access for all members of the care team, athenaIDX facilitates seamless navigation through patient files, enabling quick retrieval of necessary information when needed.
Lastly, Centricity acts as a practice management system that assists healthcare organizations in several administrative tasks. Many users leverage the platform for appointment scheduling, which helps streamline the process and ensure efficient time management for both patients and providers. Additionally, Centricity's billing and accounts receivable functionalities enable accurate tracking and management of financial transactions within the practice.
Overall, athenaIDX/Centricity provides a range of valuable use cases for healthcare professionals. From electronic prescribing to forms usage, document management, and practice administration tasks, the platform offers accessible solutions that enhance efficiency, accuracy, and collaboration in delivering high-quality patient care.
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We use Athena IDX as our source of truth for patient demographics. This is a mistake, as their system is built on the antiquated software that is incapable of handling lower cased letters as well as spaces after commas or anything that has been standard per the US Postal Service for the past two centuries or so (EX: 123 Anywhere Lane, Townsville NY 12345 isn't possible because their system cannot handle lower case letters, spaces after commas, etc. due to the archaic language that it's built upon (MUMPS, first developed in 1966, last updated in 1995).
- The program is aesthetically acceptable
- Cannot scale. This system was originally built for use within a hospital mainframe and has limitations baked in as a result. Modern reporting is nearly impossible due to the nonsensical data structure required by the ancient (by computer standards) 1970s era bones of the backend. This is uniform throughout the system.
- Must have technical staff versed in what's essentially a dead programming language, MUMPS (created in 1966 and last updated in 1995), to make meaningful changes to customization. Permissions are extremely granular with no way to make changes across multiple permissions. Meaning if a person cannot see an item on a dropdown menu, or if a new dropdown menu is added, it then has to be added manually to every single other permission that you'd like that menu to appear in. This is naturally a big opportunity for errors to occur and is also a problem that has been solved in even 1990s era software.
- Support is lacking and setup staff don't put effort into making sure that the system is set up in a way that makes sense. Staff are happy to present entry tables with duplicate fields, fields that will give an error that gives no information as to what needs to change for the error to go away (quite literally '???'), fields that are laid out nonsensically. Example: The USPS address format: address, city, state, zip? No, they'll be scattered across the fields with city and state somehow combined into one field. Staff will present this to you as normal and how things should be structured despite two centuries of USPS address structuring precedent.
- Extremely expensive software for the limited feature set. We're talking millions of dollars with off hours support (anything outside of 8-6EST) that starts at $1200 for the first hour and $300 for each hour afterwards.
- Multitasking isn't a thing unless you assign more licenses (thereby increasing your costs). Users can quite literally only have one IDX window open at a time unless you assign more licenses. This slows down everyone as there are plenty of times where examining different parts of a patient's profile is useful.
- Reporting has been nearly impossible as we use modern reporting software. IDX's analytics site is firmly stuck in the 1990s and lacks decades of innovation present in something like Power BI.
- Nickel and diming philosophy. A limited API server costs ~$10k/month. Setting up a new facility in IDX costs you and requires a 4 month lead time. Many more instances of this.
Athena IDX is more expensive, has less features, is less modern, interfaces with our modern systems poorly and has actively created more manual work across the company. Each of the systems above are better in every conceivable way compared to this program.
- Online Training
- No Training
No. The program is convoluted, doesn't allow multitasking (can't have multiple patients open or do more than one thing at once). Feature poor.
Back out of your contract ASAP is honestly the best advice that I can give.
You might be able to set up one location if you're a single practice and have some success, but then you'd be paying a whole lot for something you can get in a much better package.
You might be able to set up one location if you're a single practice and have some success, but then you'd be paying a whole lot for something you can get in a much better package.
Yes - we have customized the interface extensively
Not easy at all with modern systems on the other end, you'll need countless restructures and workarounds to deal with IDX limitations. You're essentially contaminating your data with the limited structure that this 1970s era backend uses.
Some - we have added small pieces of custom code
It's a nightmare. You need to understand a programming language that hasn't been updated since 1995 and was created in 1966. MUMPS has so many unintuitive limitations that will have you pulling your hair out.
Everything with IDX is custom, the amount of manual work is never ending.
Millions of dollars more expensive than software that can do more, interface better with better and more competent support. Prepare to be nickel and dimed for support.
Don't sign a contract and find another vendor. There are so many other options and you'll be happier with all of them. I think only Epic was more expensive than the companies that we'd looked at.
January 27, 2022
Easy and accessible
We use this service primarily for documentation and billing. We also use this service to upload forms, documents, and any other relevant paperwork and documentation to the patient and family’s case. It is accessible by all members of the care team and can be easy to navigate through to find what you are looking for.
- User friendly
- Document uploading
- Navigation
- Less categories
- Ease of developing templates
- Log in process
- Documentation
- Billing
- Accessibility
- Quick to bill
- Easy documentation
- Simplified templates
Athena IDX is more reliable than other platforms. It rarely has latency challenges where it has to be intermittently shut down or updated. It is accessible on multiple devices and overall, easy to use and navigate.
November 16, 2021
Loving Ceridian Dayforce
Our organization utilizes athenaIDX aka Centricity for our Medical, Behavioral Health, and OBGYN departments, and hope to soon move our Dental team into Athena. This platform allows our clinicians to electronically prescribe with ease, forms usage helps keep everyone on point.
- Scheduling, easy to use and lots of customization.
- Registration, easy and straight to the point.
- Chart feature is a lot to look at until you get to know the system, once you know where to find things it doesn't seem hard or overwhelming to use.
- Medication management was way better before the last update to an outside source. We have had nothing but issues.
- Easy way to schedule recurring appointments. The current way takes a lot longer than people would like.
- Function.
- Reporting.
- Medication Management has taken a negative impact on our clinicians, the ease of use changed into a complicated process.
I don't recall the names of the two other systems I used in the past.
September 02, 2021
Centricity helps ortho clinic with its flexibility
We used Centricity for our practice management system. We use it for our appointment scheduling, billing and accounts receivable.
- Unique Schedule Templates
- Unique Appointment Types
- Good selection of standard reports
- Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts
- Ability to create custom reports
- Customizable
- Flexibility
- Cost
- We are able to have a customized product for a reasonable price