Automox is an endpoint management solution used to keep desktops, laptops, and servers updated and ready for users anywhere in the world. Using automation, IT can fix critical vulnerabilities and boost user productivity.
$1
per month per endpoint
NinjaOne
Score 9.2 out of 10
N/A
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.
N/A
Pricing
Automox
NinjaOne
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Automox
NinjaOne
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Automox can patch macOS, Windows, and Linux endpoints with PatchOS, an offering at $1 per endpoint/ month with an annual commitment.
The Automate Essentials or Automate Enterprise packages are for scaling IT automation, endpoint configuration, and software updates.
Modules are available with Automox Assist, a one-on-one remote endpoint control and assistance for helpdesk technicians.
NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
When we demo'd NinjaOne, we were not able to fully get the demo off the ground. We had issues and needed support. Ninja didn't get us the support or time involvement to help complete the demo and make the sales. Automox went above and beyond during our demo. We got the …
NinjaOne does not patch 32 bit applications well, had a lot of errors while on trial, and the interface was noticeably lagging and slow. NinjaOne uses a third party for third party patching whereas Automox has it integrated within.
NinjaOne does really well as an RMM. They are still a baby in patching, but they are growing rapidly. Qualys for patching is a little complicated to use. You actually need to be certified with them to comfortably use it. Their support is a little bit hard to work with.
Automox is by far the easiest to use and does a better job patching. The built in AI tool is a real time saver making writing Powershell scripts quick and easy.
Automox lets us control so much more and makes it incredibly easy to target very specific devices for very specific actions. it is also incredibly reliable and I know it will patch as expected with very minimal monitoring. Automox has been the most stable of all the tools I …
While reviewing options, Automox seemed to be the better fit for our needs. Other options seemed to be near the same price point, but then had minimum annual order amounts that were beyond our current needs. Automox also met our requirements for 'must have' features and went …
Special thing about Automox is that it has customer deploy packages for many remote end points where as other tools listed does not have that privileges. Other tools are not user interface friendly where as Automox user interface is very easy and customizable as well. Unique …
Transitioning from Kaseya VSA to Automox brings many benefits for organizations. Automox makes things easier for users with its user-friendly interface, making it simple to navigate and use. It excels at managing patches for operating systems and third-party software, keeping …
Patching management at cost effective. I like the ease of onboarding, reporting, ease of use and integration with our vulnerability management apps. I like how proactive the support team is with regular updates. It's easy to roll out massive updates and choose when the system …
All of the products we looked at in this space have very similar capabilities. Oftentimes it's not IF the product does something but HOW it's done. Automox had, for our purposes, a superior administrative interface and a more highly engaged Pre-deployment, Deployment, and …
Our primary goal was to find a solution that does patching and does it well. Compared to the other products we evaluated, Automox was the only one to offer true cross-platform patching support. Likewise, the Automox endpoint agent has a much lighter footprint on devices than …
The competitors I evaluated seem to be more focused on MSP customers, which is not our situation. Also I used Automox at a prior company with some success.
The reason I would score it a nine is because of the inability to “run as.” Since it only runs as a system, this makes some tasks impossible. It would be beneficial to have an encrypted set of credentials in the UI that we can use to “run as,” and also the ability to run as the current user with elevated permissions would be nice. In terms of patching, Automox does a good job, and being able to use Automox to run PowerShell on a computer without needing to open up ports for WinRM is a great feature.
I like the constant development most. We now have MDM for all of the tablets and phones, which is great for a lot of the point of sale devices where they aren't necessarily logged into the device with a M365 account for Intune management. We like the NinjaOne remote tool over Splashtop or other remote software we've seen. It just works and has nice integration for printing, and file access without remoting onto the PC. The same goes for being able to run command line or PowerShell without removing the user from his or her session. It is unobtrusive to the end users.
Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
Support: NinjaOne support is always very prompt and helpful.
Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
I would like to see more detailed error messages when a patch fails. Perhaps at which step it failed at, downloading, installing, etc.
It would be helpful if we could see what stage of installing or downloading a patch is at through a percentage or status bar instead of a vague "Installing..." message
It would also be helpful to have a way to kill or end scripts that are stuck instead of waiting 24 hours for them to automatically end. Something like an "End all actions" button for endpoints on our side would be extremely helpful when testing a script that had a bad line or action in it.
I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
Automox has excellent dashboards that help to identify key performance indicators of where your patching program stands, what to prioritize, and what issues you have. Where Automox struggles is easily identifying what issues are preventing successful patching, seeing what manual patches are successfully installing/not installing, and easily remediating issues with installation issues.
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
In my experience, they were responsive but the fixes were more like bandaids than a fix for the underlying problems which they admitted were on their end.
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
Automox is able to scale better than PDQ Deploy. We were happier with the 3rd party software patching since we have a lot of different software we use across departments. PDQ deploy required a lot more manual intervention to stay on top of deployments. Automox just ended up being a timesaver for us in the end.
For ease of use NinjaOne seems to be easiest to get up and running and just how they present everything seems easier than the other solutions we looked at and then bottom line was it had the features we wanted and the price was very reasonable compared to the other vendors.
We used to use a different patching solution and since switching to Automox, I have been able to cut the amount of time I spend on vulnerability management by 50% or more. I love how "set it and forget it" some of the policies can be. I love how simple it is to keep an eye on things.