Likelihood to Recommend It is perfectly suited for organizations with a small IT staff and large amount of devices. It's also perfect for pushing software to machines that are not on the network or VPN. It's less effective for server patch management. I like to have a little more control of my server patching
Read full review SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
Read full review Pros Excellent support for Windows-based systems. Rarely have any issues updating those systems. When issues do arise, the Automox support team has been very responsive and informative of solutions (or where projects are on potential roll out dates). The user interface is intuitive and easy to use. Read full review It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful. SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time. Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks. Read full review Cons initial deployment of agents to all end points was a challenge, would have been great if there was a way for Automox to discover and install. Sometimes upgrading the Automox client which becomes old due to an end point not connecting for a long time becomes challenging as it becomes incompatible and has to be upgraded manually It would good to have a functionality where an end point device can be turned into a brick if desired in cases where the device is not returned back after an employee is terminated. This should also have the option of turning it back into an active device if we choose to Read full review UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang). Load times in certain menus, regardless of server specs. Integration with 3rd party applications. Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major. Read full review Likelihood to Renew The system is really simple. We pushed the installer out through Group policy. Devices connected can get further defined by Tags or Groups.
Read full review Usability After using a combination of WSUS and group policy to manage patching on a large number of devices, it was excellent to move to a single-pane experience where patch policies, restart schedules, reports, and device status can be seen easily and quickly. Its pre-patch report on policies is particularly handy so you can check if devices will take the appropriate action before it's run.
Read full review The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
Read full review Support Rating In my experience, they were responsive but the fixes were more like bandaids than a fix for the underlying problems which they admitted were on their end.
Read full review The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
Read full review Alternatives Considered We stoppped using PDQ because it required our users to connect to the corporate VPN. It might take months for some remote users to receive a patch, and often we would have to schedule time with them one-on-one to ensure that it got done. With Automox, we don't have to do any of that - it just happens silently in the background.
Read full review SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Read full review Return on Investment Automox allows us to fix vulnerabilities in the shortest amount of time ever. The automated patching and end point management features have made our jobs much easier. We get to focus on more important tasks and not have to manually patch the operating systems. Read full review The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful. Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable. The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing. Read full review ScreenShots N-able N-sight RMM Screenshots