Item: Automox
Rating: 8
Author: Chris Hollingsworth

Overall Satisfaction with Automox

Use Cases and Deployment Scope

We moved from WSUS to Automox to give us better control of patching policies and provide better insight into the status of our devices. We were spending too much time manually addressing devices patching issues and didn't have a clear enough picture of what patches were installed on which devices.

Pros and Cons

Pros

Reporting
Patch schedules.
Patch policies.

Cons

Sometimes devices listed in reports aren't links to open that device's page.
Device tagging can be quite slow to apply.

Return on Investment

It's saved us lots of time by allowing us to automate repetitive tasks.
It's given us more insight into what vulnerabilities need to be addressed.
It's allowed us to keep some common 3rd party apps updated.

Patching

We found that we had a much better understanding of our device's patch status than before we implemented Automox. It identified issues where devices were not patching appropriately through WSUS and allowed us to better automate our patching policy as well as set up a restart policy to avoid issues caused by logged-on users.

Usability

After using a combination of WSUS and group policy to manage patching on a large number of devices, it was excellent to move to a single-pane experience where patch policies, restart schedules, reports, and device status can be seen easily and quickly. Its pre-patch report on policies is particularly handy so you can check if devices will take the appropriate action before it's run.

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Other Software Used

Condeco by Eptura, Cisco Umbrella, ConnectWise Automate

Likelihood to Recommend

I've found Automox to have simplified our patch management and lets me efficiently track, schedule and deploy patches to my devices. It's scaled very well as we've removed and added servers and has taken away the need for an on-premise update repository. It has also handled cross-platform issues well and has a decent amount of 3rd party patching support.

Comments

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Automox is good at patching and I would recommend it if you need to patch lots of devices.