Automox vs. ManageEngine Endpoint Central

Automox is well suited in your are looking for patching management solution for your cloud native workload, if you are using Microsoft Azure for example you can use Azure patch management no doubt but what about application level vulnerabilities Microsoft will not give you that information but Automox will. Also you need to make sure apart from patching your 3rd party apps like Zoom, slack, Chrome or any other software you are using need to be updated on time to get latest features installed you need Automox and it work perfect

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It's well-suited for Patch management & remote support. Its hardware & software inventory reporting is also very useful. But it needs improvement on the BitLocker key management side, as we had some use cases where the recovery key in Endpoint Central wasn't valid for the endpoint, even though the client's last connection status was successful and recent.

• Shows applications installed on a specific asset
• Able to push policies and updates remotely , creating policies is easy.
• Keep track of compliant devices and when is the last time they have connected to the servers
• All the great information provided within one single device

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• There are some applications that updates to the wrong version causing Channel version issues, this then needs to be excluded from the policy and updated via a script.
• Certain software like NET. is not updated
• The worklet / remediation / evaluation system is not always effective, does not work all the time. Needs to be very detailed for it work.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We really like Automox and have had a very positive experience using the platform. It has made managing and supporting our environment significantly easier, while giving us the visibility and control we need to manage devices effectively. It has simplified a number of operational tasks for our team, and we are very happy with the value and capabilities it provides.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

I would rate Automox's overall usability a 9 out of 10. The platform is easy to navigate and provides strong endpoint visibility through a centralized console. Creating policies and identifying vulnerable devices are straightforward tasks. Remediation can be deployed in a few clicks, compared to the significant work involved in manual patching. The interface drastically improves efficiency for our IT team.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Not every product is fully developed. So, with ManageEngine Endpoint Central, we have to wait too long for it to take effect on the client, whether it´s a config/software update or a patch. Future Requests for the product are a long process until they´re implemented. But we are happy to have this tool, and the positives outweigh the negatives. My work is more efficient, and I have a tool where I can do so many things. Before we had ManageEngine, we needed several tools to do everything we now do in one tool.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I did not need to reach out to support often but when I did the answers were relatively correct and they were answered quickly. The only thing I might "ding" their support on was their lack of understanding of OS's different from Windows and especially Linux. Other than that I was satisfied

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

Implementing Automox successfully starts with a clear strategy for organizing and grouping devices based on operating systems, environments, or business criticality. This ensures that patching and configuration policies can be applied with precision. A phased rollout approach is essential—beginning with a pilot group allows teams to test patching schedules, reboot behaviors, and custom Worklets before scaling across the organization. Leveraging Worklets from the start can significantly boost automation by enforcing security baselines and performing routine system tasks. Integration with existing SOC tools, such as SIEMs, enhances visibility and response time by correlating patch compliance with threat intelligence. Additionally, aligning patching schedules with operational downtimes minimizes disruptions, and consistent monitoring and reporting helps maintain compliance and prepare for audits. Overall, Automox offers a streamlined and effective solution, but its true value is unlocked through thoughtful planning, testing, and integration with existing IT and security workflows.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We chose this tool over Automox because, before Automox, we used Intune, and at the time we were on Office 365, so Intune was almost free. Later, the board decided to move from the Microsoft 365 suite to Google Workspace, and Intune's endpoint management costs were high, so we moved to Automox.

We selected Endpoint Central because we couldn't manage our patching with SCCM anymore; we noticed it was inconsistent and not working properly. Also, it wouldn't work out-of-network, which is an important factor for us. These products all helped us improve the quality of our work and efficiency.

• Time savings are a huge one - like I mentioned earlier, 3rd party app updating used to be entirely manual.
• Endpoint management with the dashboard's convenience and ease of readability is very nice.
• The only negative - more recently, granular per-user options for software update notifications don't seem to be possible unless the user is isolated in their own group.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It had a positive impact on our environment, now we need less workforce to deploy patches and install softwares
• It also does the mitigation part so there we save the cost too
• It helps in achieving compliance which is net positive to get more projects

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info