Conversocial Reviews

14 Ratings
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Score 8.0 out of 100

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November 19, 2014
Conway Stone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Analytics & Insight with Conversocial

9
The tab for the analytics in Conversocial provides easy to read graphs in a variety of styles. It also allows for date ranges and exporting. We were able to track the amount of conversations we had, when we had them and who we had them with. Individual team members were profiled as well as their response times which helped with coaching and identifying trends or areas of improvement. We were able to review and track the sentiment over a specified period of time and export all of our findings to a spreadsheet for sharing.
Read Conway Stone's full review
November 13, 2014
Kellen McAvoy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Analytics & Insight with Conversocial

6
This is where I think Conversocial has some room for improvement. I would like to see a better reporting dashboard with improved visualization of the data collected on the site. I would also like to see better content reporting capabilities since there isn't much information related to best posting times, most engaging content, biggest influencers, etc.
Read Kellen McAvoy's full review

What is Conversocial?

Conversocial is a customer engagement platform that promises to deliver a unified approach to a new generation of customer care. The vendor says Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial aims to create a clear digital path for brand and consumer engagement that combines excellent technology and services.

Conversocial Video

Watch The New Standard of Social Customer Service is Here: The Power of Social Care for Travel & Hospitality Industries

Conversocial Downloadables

Conversocial Integrations

Conversocial Competitors

Conversocial Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Conversocial Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
70%
Enterprises (> 500 employees)
30%

Conversocial Support Options

 Paid Version
Live Chat
FAQ/Knowledgebase
Social Media

Conversocial Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, French, German, Spanish