What users are saying about
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Top Rated
436 Ratings

Sprout Social

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Top Rated
436 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Listening/monitoring

    8.5

    Sprout Social

    85%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Boolean keyword searches

    8.3
    83%
    37 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    8.2
    82%
    41 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    8.6
    86%
    22 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    8.9
    89%
    32 Ratings
    N/A
    0 Ratings

    Publishing

    9.0

    Sprout Social

    90%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Content planning and scheduling

    9.5
    95%
    55 Ratings
    N/A
    0 Ratings

    Audience targeting

    8.3
    83%
    47 Ratings
    N/A
    0 Ratings

    Content optimization

    8.7
    87%
    48 Ratings
    N/A
    0 Ratings

    Workflow management

    9.7
    97%
    50 Ratings
    N/A
    0 Ratings

    Engagement

    8.6

    Sprout Social

    86%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Automated routing and prioritization

    8.3
    83%
    24 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    9.1
    91%
    49 Ratings
    N/A
    0 Ratings

    Bulk actions

    8.4
    84%
    44 Ratings
    N/A
    0 Ratings

    Marketing

    7.4

    Sprout Social

    74%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 4/4 features

    Lead generation

    7.2
    72%
    30 Ratings
    N/A
    0 Ratings

    Content marketing

    9.0
    90%
    34 Ratings
    N/A
    0 Ratings

    Paid media management

    6.2
    62%
    3 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    8.7

    Sprout Social

    87%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 7/7 features

    Twitter

    9.4
    94%
    55 Ratings
    N/A
    0 Ratings

    Facebook

    9.3
    93%
    57 Ratings
    N/A
    0 Ratings

    LinkedIn

    8.3
    83%
    50 Ratings
    N/A
    0 Ratings

    Google+

    9.1
    91%
    21 Ratings
    N/A
    0 Ratings

    Instagram

    8.3
    83%
    47 Ratings
    N/A
    0 Ratings

    Pinterest

    8.7
    87%
    14 Ratings
    N/A
    0 Ratings

    YouTube

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting/analytics

    8.8

    Sprout Social

    88%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 3/3 features

    Campaign success analytics

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Real-time tracking

    9.2
    92%
    53 Ratings
    N/A
    0 Ratings

    Competitor analysis

    8.5
    85%
    45 Ratings
    N/A
    0 Ratings

    Account management

    8.7

    Sprout Social

    87%

    Verint Messaging

    Feature Set Not Supported
    N/A
    Sprout Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    9.1
    91%
    53 Ratings
    N/A
    0 Ratings

    Mobile access

    8.2
    82%
    49 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sprout Social is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
    • Verint Messaging (former Conversocial) is rated higher in 4 areas: Likelihood to Renew, Availability, Performance, Online Training

    Likelihood to Recommend

    9.5

    Sprout Social

    95%
    112 Ratings
    8.2

    Verint Messaging

    82%
    11 Ratings

    Likelihood to Renew

    9.0

    Sprout Social

    90%
    62 Ratings
    9.1

    Verint Messaging

    91%
    6 Ratings

    Usability

    9.4

    Sprout Social

    94%
    40 Ratings
    8.2

    Verint Messaging

    82%
    5 Ratings

    Availability

    7.7

    Sprout Social

    77%
    16 Ratings
    8.7

    Verint Messaging

    87%
    4 Ratings

    Performance

    8.0

    Sprout Social

    80%
    14 Ratings
    8.5

    Verint Messaging

    85%
    4 Ratings

    Support Rating

    9.1

    Sprout Social

    91%
    48 Ratings
    8.2

    Verint Messaging

    82%
    9 Ratings

    In-Person Training

    Sprout Social

    N/A
    0 Ratings
    9.1

    Verint Messaging

    91%
    1 Rating

    Online Training

    7.3

    Sprout Social

    73%
    3 Ratings
    9.1

    Verint Messaging

    91%
    3 Ratings

    Implementation Rating

    10.0

    Sprout Social

    100%
    21 Ratings
    9.1

    Verint Messaging

    91%
    6 Ratings

    Likelihood to Recommend

    Sprout Social

    Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
    Conway Stone | TrustRadius Reviewer

    Pros

    Sprout Social

    • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
    • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
    • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
    Sasha Brito | TrustRadius Reviewer

    Verint Messaging

    • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
    • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
    • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
    • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
    Amy Ortega | TrustRadius Reviewer

    Cons

    Sprout Social

    • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
    • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
    • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
    Talissa (Beall) Navarro | TrustRadius Reviewer

    Verint Messaging

    • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
    Kellen McAvoy | TrustRadius Reviewer

    Pricing Details

    Sprout Social

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 for 30 days

    Sprout Social Editions & Modules

    Edition
    Free TrialFree1
    Standard$992
    Professional$1492
    Advanced$2492
    1. for 30 days
    2. per user/per month
    Additional Pricing Details

    Verint Messaging

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Verint Messaging Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Sprout Social

    Sprout Social 9.0
    Based on 62 answers
    While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
    Jennifer Wagner | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    The only two reasons we would not continue using Conversocial are it's lack of comprehensive analytics and its lack of Radian6's categorization tools. Tags make up for the categorization pretty well, however, and we're considering switching everything over to this now that we've tested tags for a couple months within Conversocial. (I previously wrote that Conversocial lacks support for some social channels like Instagram, LinkedIn, and YouTube, but they have now added Instagram and YouTube.)
    Nolan Perry | TrustRadius Reviewer

    Usability

    Sprout Social

    Sprout Social 9.4
    Based on 40 answers
    Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.2
    Based on 5 answers
    Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
    Nolan Perry | TrustRadius Reviewer

    Reliability and Availability

    Sprout Social

    Sprout Social 7.7
    Based on 16 answers
    Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.7
    Based on 4 answers
    Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
    Andrey Grigoryev | TrustRadius Reviewer

    Performance

    Sprout Social

    Sprout Social 8.0
    Based on 14 answers
    It is quick to post, however you have to refresh the page every time you add a new scheduled item.
    Sarah Zibanejadrad | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.5
    Based on 4 answers
    Extremely fast, practically in real time.
    David Tull | TrustRadius Reviewer

    Support Rating

    Sprout Social

    Sprout Social 9.1
    Based on 48 answers
    Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
    Diana R. Krueger | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 8.2
    Based on 9 answers
    Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
    Nolan Perry | TrustRadius Reviewer

    In-Person Training

    Sprout Social

    No score
    No answers yet
    No answers on this topic

    Verint Messaging

    Verint Messaging 9.1
    Based on 1 answer
    Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
    Andrey Grigoryev | TrustRadius Reviewer

    Online Training

    Sprout Social

    Sprout Social 7.3
    Based on 3 answers
    Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
    Ryan Montano | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 3 answers
    Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
    Andrey Grigoryev | TrustRadius Reviewer

    Implementation Rating

    Sprout Social

    Sprout Social 10.0
    Based on 21 answers
    Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
    Valentin Vesa | TrustRadius Reviewer

    Verint Messaging

    Verint Messaging 9.1
    Based on 6 answers
    Without any tech requirement on our end, this was an extraordinarily easy implementation to run, compared to other platforms like live chat or email.
    David Tull | TrustRadius Reviewer

    Alternatives Considered

    Sprout Social

    I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
    Peter Slayton | TrustRadius Reviewer

    Verint Messaging

    Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
    Conway Stone | TrustRadius Reviewer

    Return on Investment

    Sprout Social

    • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
    • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
    • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
    Anonymous | TrustRadius Reviewer

    Verint Messaging

    • One of the biggest benefits we are seeing is that we have reduced the number of post-holiday complaints coming into head office. Since we are responding to issues and concerns as they arise, we can impact overall customer satisfaction.
    • The efficiencies gained from using a centralized platform for managing the response process has enabled us to reduce our team by 50%.
    • We can track that we are responding to a fan's first message within 30 minutes.
    • We can track the number of messages each user engages with.
    • We can see the most effective times of day to post and reply.
    Lauren Stewart | TrustRadius Reviewer

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