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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
Recent Reviews
Product Details
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- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(26-50 of 69)Companies can't remove reviews or game the system. Here's why
April 04, 2017
Worth every penny!
Score 9 out of 10
Vetted Review
Verified User
We use Ellie Mae Encompass to keep our mortgage department running efficiently and in compliance with the many regulations of our industry. What is great about Ellie Mae Encompass is you can use it straight out of the box or you can develop and customize it to meet all of your needs. They have lots of integration with other service providers and "add-ons" you can take advantage of.
- Electronic Signatures
- Compliant Documents
- Additional Services Integrations
- For companies without a dedicated developer having a "dumbed down" version to play around in would be great.
- Being able to customize the workflow a little more to meet our unique workflow.
- The ability to control what information flows to some documents would be nice.
March 17, 2017
Mr Mortgage's Ellie Mae's Review
Score 10 out of 10
Vetted Review
Verified User
Ellie Mae is being used as our software system to process ands handle all of our processing and originating of all loans.
- Built In Pricing Engine
- Paperless
- All In One
- System sometimes runs slow
March 06, 2017
Chief fix it officer.
Score 9 out of 10
Vetted Review
Verified User
We use Encompass as the main operating system for our mortgage platform. It's central to all activity and used by other departments who interact with a mortgage as the repository for all mortgage activities.
- Compliance - Ellie Mae invests significant resources so that users can rely on the system to be compliant.
- Ease of use - recruiting is so much easier when I tell prospects we are on Encompass.
- I'm excited about the new integration of LO Connect and Consumer Connect. Without building out our whole web presence with a fleet of programers, we can present a very robust and friendly interface to the system.
- Love that Ellie Mae has listened to users who are doing construction lending. I'm excited to start implementing the new tools.
- A set of preset dashboards commonly used for smaller to medium size business would be super helpful. It's great that it is fully customizable but an off the shelf [tool] that we could tweak would help a company our size.
March 03, 2017
Encompass-the one stop shop for mortgage lending
Score 9 out of 10
Vetted Review
Verified User
Encompass is being used by a small community bank to fully automate the mortgage lending department. We have been successful in automating, increasing productivity and growing staff. Encompass really is a product that can be tailored to any size organization and is fully customizable. Looking forward to the integration of the construction permanent product into the platform.
- Customizable
- User-friendly
- Compliance driven
- One Step Construction Product
March 03, 2017
A Product that Encompasses all
Score 10 out of 10
Vetted Review
Verified User
Encompass is very user-friendly and makes the mortgage process move along much more smoothly than any other system.
- Encompass encompasses all of the different outside vendors that you will need for the mortgage loan process and makes the loan process smooth.
- I feel their biggest advantage is that all parts of the system are connected, this way you are not moving from one page to another to try to make sure the whole file matches, everything moves smoothly from one page to another.
- I really enjoy how the pages of each screen match exactly as the docs that will print out. There's no guessing about where the information will end up or what it will look like once printed.
- I find that when drawing docs there are some fields that are missing and have to manually be entered later.
March 03, 2017
Encompass 360
Score 9 out of 10
Vetted Review
Verified User
Encompass is the backbone of our mortgage lending operations. We use the software to enhance our mortgage lending process and to remain compliant in an ever-changing environment. This LOS is very robust and has many features. The customizability of the software allows us the flexibility to do business our way, but remain compliant and profitable.
- The Mavent Compliance Review helps us maintain compliance.
- The Document System is great for us in helping us prepare our disclosures and closing packages, keeping us compliant and allowing us to add our own customizable forms.
- The software has the flexibility to add your own business rules as needed to customize the experience for your organization.
- Construction lending is lacking, but it is improving and we hope the new additions will provide a better solution than in the past.
- The e-sign process could be tweaked to allow borrowers to mark selections on certain forms and thus allowing those forms to be electronically signed, instead of having to be printed and wet signed after making their selections.
- Speeds could be increased. There tends to be some slowness, depending on the time of day and day of the month.
March 01, 2017
Encompass - Robust and highly customizable
Score 9 out of 10
Vetted Review
Verified User
Encompass360 is the LOS we use for each department involved through the life of a loan. The system is a robust COTS program that can be used straight out of the box, as well as highly customizable for more advanced performance. I'd consider it a "Best of Breed" LOS system.
- They are very customer centric - everyone is always pleasant and helpful.
- Assistance working through issues is readily available.
- Constant development improvement to increase accuracy/compliance and efficiency.
- New enhancements and features - the LOS is never stagnant.
- Maintenance windows are pretty common.
- Reporting database could be more robust - more fields without degrading performance. Being allowed to choose what folders the database updates would be a huge improvement.
- Timeliness of addressing user enhancement requests through the forums.
March 01, 2017
Encompass LOS, by far the Master of the Mortgage Game
We use Encompass in all areas and its awesome! We have added additional input forms to have QC review become so much more efficient. The training at the Experiences I have gone to has made just a difference on how we utilize all the tools provided by Encompass.
- Mortgage Reporting.
- Modification is easy to make it your own to do what you need it to do.
- Call Reports and HMDA are now a breeze.
- Batch updates
February 23, 2017
Best LOS ever!
Score 10 out of 10
Vetted Review
Verified User
Encompass is used to process all of our secondary loans. It is a great program that encompasses all aspects of the loan process.
- You can do all steps of the loan process all within the software. This saves time by reducing the re-entry of data multiple times.
- You can add your own documents as custom forms so that your loan data populates to your specific document.
- You can create business rules to make the software work for you.
- I find it cumbersome when creating new users because we cannot duplicate a user.
February 23, 2017
Trust but Verify
Score 7 out of 10
Vetted Review
Verified User
Encompass is our loan origination system at OneWest Bank. We use Encompass for both our Retail and Correspondent channels. We were able to set up different workflows for the different channels. The connectivity between Encompass and third party service providers allows us to keep everything together seamlessly, and the eFolder is a great tool for images to further assist with not only keeping everything together but also making us paperless.
- The incorporated compliance review by the Mavent helps to make sure we are producing compliance loans.
- The EllieMae Document System is an excellent tool for preparing our disclosure and closing packages, ensuring we have compliant packages but also allowing us flexibility to add our own custom documents. The esign capabilities are a wonderful tool for making sure our clients are informed and that disclosures are documented within the tracking tool in Encompass.
- EPPS - everything is hidden, the users don't know what is in there when guidelines for eligibility and pricing adjustors are programmed. This needs to be put in the hands of the clients so they can take control of their own, or pay Ellie Mae to program for them, but at least expose the details to us. The lead time quoted for a revision was 10 weeks to start after the SOW was signed, way too long and not acceptable. Plus, they could not program some of the custom fields we wanted. We had to move to Optimal Blue.
- Compliance overrides - there is a not a good mechanism for compliance overrides. When Mavent gives a fail or warning that we want to override after our compliance persona has reviewed, they can't just mark it overridden, they have to perform the task, like prepare docs. Need a better way to handle these.
February 23, 2017
Encompass Review
Score 7 out of 10
Vetted Review
Verified User
Currently, Encompass is used as our LOS system.
- The ability to custom features to work best for our company.
- Ability to create business rules.
- Up to date on regulations.
- When working remotely there tend to be some issues with the system moving slow.
- Provide better updates when forms have been changed.
Score 10 out of 10
Vetted Review
Verified User
We use it across the whole organization as our loan origination system of record.
- Customization
- Compliance
- Automation
- Client notifications
- Database flexibility
February 22, 2017
Encompass 360
Score 9 out of 10
Vetted Review
Verified User
I have been using Ellie Mae's Encompass for nearly 10 years. The product is very robust and is customizable to each company's needs. As an industry leader, Encompass is always on the cutting edge of changes in compliance and interfaces with almost everyone. Encompass is a beginning to end solution, we use the software from pre-app marketing through delivery to our investors and final docs.
- Encompass is a great system for a paperless process. We use it for e-signing docs and collecting borrower docs through scanning the closing package.
- Encompass could use an update to its underlying architecture. Because it still runs on an old architecture, it lags and becomes bogged down at peak times.
February 14, 2017
Encompass360 - It's good.
Our organization assists users of Encompass by assisting in implementations, creating new workflows, automating manual processes, data insertion and extractions and training. Having 10+ years with the platform and working with hundreds of lenders, we are able to see what works well and what doesn't to form a best practice approach through multiple lenses of compliance, IT, accounting, and business.
- Customizable
- Compliant
- Easy to learn
- Support
- Technical Documentation
February 14, 2017
If you can dream it, they can build it.
Score 10 out of 10
Vetted Review
Verified User
95% of our entire business model can be conducted in Ellie Mae's Encompass, from lead generation to servicing. It has enabled our company to streamline its operations and become incredibly quicker in closing loans for our consumers.
- Compliance.
- Software Update Management.
- Listening to its customers.
- Well priced.
- Outside software integrations
- Automated Aggregate Escrow Calculations By State
- MSA Pricing Engine
February 13, 2017
Excellent Mortgage Lending Platform
Score 9 out of 10
Vetted Review
Verified User
Encompass is our primary mortgage origination system from start to finish. Having the one system for all of the loan data during the whole lifecycle saves a lot of trouble and really streamlines our process. The platform is customizable and allows for different integrations and services which streamlines the process even more.
- Customizable workflows for different loan types and scenarios
- Availability for development and integration
- Frequent updates to improve efficiency and meet changing regulations
- Speed can improve
February 08, 2017
Encompass Review
We use Encompass as a solution across the whole organization from origination to closing. The ability to integrate with Encompass allows us to develop custom solutions and be almost paperless.
- Provide an environment for customization.
- Transitioning to WebAPI
- The entire control of flow from Application to closing is manageable by one person
- There are some security concerns that need to be addressed with sessions.
February 08, 2017
Great software and support
Score 10 out of 10
Vetted Review
Verified User
Encompass is our primary mortgage origination system. We use Encompass across the whole department. One of the things we like to know is how many loans we have started, closed or even made into pre-quals. The reports feature of Encompass allow us to get the information we need and is very easy to use.
- Provide great support
- Provide excellent training opportunities
- Great learning and networking at experience
- Construction to perm is currently having to be manipulated to get to work, but the 17.1 release will fix that.
- I have noticed with the upcoming release that getting answers to some of my questions has taken a long time to receive. Some of the questions have been left unanswered.
- Fixing some of the outstanding issues myself and others have reported quicker if possible.
February 03, 2017
Encompass by Ellie Mae is a game changer
Score 10 out of 10
Vetted Review
Verified User
I was involved in the initial roll out and development of Encompass. The platform was very easy to use and extremely customizable. It also provides excellent reporting and a holistic, as well as dialed in view of performance metrics. It is an organic product that can continually be customized to fit the needs of each department. The support from Ellie Mae is good too.
- From an Underwriting stand point, Ellie Mae helped us increase efficiencies by allowing customization of the forms that Underwriting would use.
- We were able to customize our efolders.
- Sometimes Ellie Mae is a little behind in updating forms, etc. Such as the 92900A. If printing from our FHA Management screen, it prints the old form, however when printing from the HUD 1003 Addendum, it prints the new form. It would be nice if current forms printed from all places.
- Milestones. I have worked at 2 companies who both use Ellie Mae Encompass and the Milestones seem to be a challenge for people to wrap their heads around. The company I worked at that I was involved in development for the company, they had a good grasp. The company I currently work at does not utilize the Milestones correctly so it's much more difficult.
January 30, 2017
Encompass Soars!
Score 10 out of 10
Vetted Review
Verified User
We use Encompass in the residential mortgage department. We have also recently begun using it in our retail loan area for HELOCs and construction loans. We use it to originate, process, and close mortgage loans.
- Reports - The variety and types of reports. Graphs, simple text, charts. etc. Impressive look at your data.
- Milestones - Managing status of loans with milestones makes it easy to see where a file is in the process of the pipeline without even opening the loan.
- Creating custom forms - Ability to customize our documents and disclosures if key when you work for a small community bank.
- Tech support - Some reps don't seem as knowledgeable as others. Would prefer to be able to really zero in on areas and sections where you need help when you call in.
- Manual Data- Some areas that I believe should flow through to others, do not. It creates a lot of manual inputting which leaves room for errors.
January 25, 2017
Encompass 360
We use Encompass for all of our Mortgage Lending products throughout our organization from origination to closing. It allows much integration with other services and allows us to be virtually paperless and streamline the workflow between departments.
- Ellie Mae provides us with a responsive account manger.
- Ellie Mae is willing to help via remote access when needed.
- Ellie Mae offers many webinars, training documents and support channels.
- Support for Lot/Land loans would be great!
January 24, 2017
Is Encompass all encompassing?
Score 6 out of 10
Vetted Review
Verified User
Our entire organization uses Encompass360 Banker Edition to originate loans. From taking a loan app, to selling the loan.
- Keep up to date compliance information.
- Vendor integration. They allow a lot of services to be ordered from within Encompass.
- Working within Encompass is not intuitive. There's no real flow. Milestones can stop the user from proceeding if something isn't completed, but it's not a true workflow.
- Their support team is unresponsive and sometimes seemingly untrained.
- It's slow.
January 11, 2017
I love my Encompass!
Score 10 out of 10
Vetted Review
Verified User
Without question, the benchmark LOS. Love it! I would use whatever software my company had in place, but I am so glad that they have chosen Encompass.
- User-friendly intuitive controls.
- User configurable views to see only what you want and need.
- Frequent updates to insure proper function.
- Can't think of any at the moment.
January 11, 2017
Ellie Ellie Ellie
Encompass is the best product to keep track of all of our loans. The features Encompass offers helps us be the best lenders and gives us the latest tools to provide our clients with the clearest financial picture. The simple layout of the program makes learning how to use it very easy and has a small learning curve allowing you more time to sell.
- File contact manager
- Calendar and appointment tracker
- Milestone
- More trainings
- Easier printing
- Outlook sync
January 10, 2017
Ellie mae encompass
Score 9 out of 10
Vetted Review
Verified User
We use Encompass in both our brokering and in-house real estate lending department.
- Accurate
- Easily guides you from beginning to end
- User-friendly and compliance trackable
- Hard to manipulate for those unique loan files
- Help button is a little hard to find answers in