The use of Engagor in a Belgian Telco market
Although Engagor is mainly being used by the social customer care department, other departments in the organisations also profit from the …
Overview
What is Engagor (discontinued)?
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in…
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What is Engagor (discontinued)?
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021.…
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- No setup fee
For the latest information on pricing, visithttps://engagor.com/pricing
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- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Engagor (discontinued)?
Engagor is a Social Media Management platform. Its key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting.
Data below provided by the vendor
Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial.
Deployment Type
https://engagor.com/pricing
Data below provided by the vendor
Engagor is the most comprehensive platform for real-time customer engagement. It provides brands and enterprises with a powerful tool to monitor and analyze their social channels in order to efficiently engage with customers. Engagor monitors millions of sources across the social Web in more than 180 languages to track all relevant conversations about brands, products, competitors and industries. The platform also allows companies to manage social media teams with insight into team performance. Engagor has offices in San Francisco, California and Ghent, Belgium. It has received investments from Hummingbird Ventures, Strike4 and Chronos Financial.
Deployment Type
- SaaS
- Customer Engagement
- Powerful Analytics & Insights
- Comprehensive Monitoring
Mobile App
- Yes
- Yes
- No
- Phone
- Live Chat
- Forum/Community
- FAQ/Knowledge base
https://engagor.com/pricing
Engagor (discontinued) Features
- Supported: Customer Engagement
- Supported: Powerful Analytics & Insights
- Supported: Comprehensive Monitoring
Engagor (discontinued) Video
Better Social Customer Service with CX Social
Engagor (discontinued) Integrations
Engagor (discontinued) Competitors
Engagor (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Languages | English |
Frequently Asked Questions
Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021. Engagor is no longer available.
Salesforce Marketing Cloud Social Studio (retiring), Sprout Social, and Talkwalker are common alternatives for Engagor (discontinued).
The most common users of Engagor (discontinued) are from Enterprises (1,001+ employees).
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Reviews and Ratings
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December 23, 2015
The use of Engagor in a Belgian Telco market
Score 9 out of 10
Vetted Review
Verified User
Although Engagor is mainly being used by the social customer care department, other departments in the organisations also profit from the benefits of it.
The business problems it adresses are:
The business problems it adresses are:
- Interact in a organised way on social media platforms.
- Get insights on conversations and marketing actions.
- Get insights on performance of the Engagor end-users.
- Engagor is straightforward and flexible to use. You don’t have to put much effort to acquaint yourself with how the software works: it’s very intuitive. Users have the liberty to adjust their Engagor account tailored to the brand’s needs. It’s possible to organize everything yourself. In a way, you create your own, efficient engagement tool.
- A second strength of Engagor is its advanced real-time monitoring. Tweets, private messages come in right away which makes it easy for social customer service agents to immediately jump in and take action. Real time intervention becomes quick and easy.
- When you work with the Engagor platform, you don’t just work with the software, but you also get to know the people working behind the company. This is something we really value at Telenet. The real-time support from the Customer Success team and Support Team is impressive. If you have any problem, you can get feedback of the support team immediately. The customer success team will learn you everything you need to know.
- It would be nice to get a more detailed Response Time per user in Engagor. For Telenet, we would benefit from a First Time Right Metric. However, the user metrics are getting better and more detailed. Moreover, it would also be useful if we could measure conversations in Engagor. For example, if a user had five interactions which makes up for one conversation, was this entire conversation successful? Instead of just looking at individual mentions, we would like to get an overview of the entire conversation.
- Engagor is the perfect platform to engage in real-time with our customers. An extra add-on would be a real-time view like Hootsuite or Tweetdeck provides.
- Engagor made our customer care system more effective and flexible. Using the workflow automations made everything more straightforward.
- Analysis & reporting makes continious improvement possible.
- Radian6,TweetDeck,Microsoft Access,Hootsuite Free
Using the combination of different tools led to an unorganized structure. We’d tagged on Radian6 and answered on the mentions via the classical FB pages or TweetDeck. This led to great efficiency loss which was captured and organised very well with our new tool, Engagor.
At Telenet there are two primary types of social functions: Social marketing and social customer care. Digital Marketing is responsible for all online campaigns: from invention to implementation and evaluation. Social Customer Care is part of the larger customer service team and is dedicated to helping customers on the various social networks.
- Vendor implemented
- Implemented in-house