TrustRadius Insights
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple …
PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
Overview
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
Recent Reviews
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
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- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. The platform helps monitor talk about the user's business – not just review scores, but written opinions too. This data with the reviews that come direct display a full spectrum of what people think, and vision into competitors’ reviews through the same lens.
PG Forsta HX Platform Video
Introduction to Confirmit
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.
Clicktools and QuestionPro are common alternatives for PG Forsta HX Platform.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of PG Forsta HX Platform are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
February 07, 2023
Comprehensive CX and insighting platform
- Helps to save manhours
- Increases operational efficiency
- Keeps employees happy
February 03, 2023
A highly efficient and user-friendly tool
- Great tech support
- Cost effective and very convenient
- Improves productivity
January 27, 2023
Forsta - the data collection platform designed for professionals
- A/B testing has been important for us
- Brand tracking has allowed us marketplace potholes
- The value for the price charges checks out
December 04, 2015
Product Focus vs. Customer Focus
- After the growing pains of the transition we have been able to get results to our clients faster.
- We have had rare instances of negative feedback from users given the data integrity issues.
October 14, 2015
ConfirmIt experience
- Increased call center efficiency was the main reason we utilized this tool
- Was a necessary part in starting our quantitative research offerings
October 02, 2015
Leader in the industry.
- Very positive impact on ROI, it allows us to do all our surveys in-house vs. having to contract them out.
September 29, 2015
I Can Confirm It: Confirmit is an Excellent Tool
- With Confirmit we are able to execute projects incredibly quickly. Often, if formats are held to certain limitations, on the same day as receipt of a questionnaire.
April 08, 2015
Why Confirmit?
Score 10 out of 10
Vetted Review
Verified User
- Confirmit has shown a great employee efficiency, the users can work by themselves on it faster than expected.
- It provides a lot of services for the different areas of the company, so we don't have to spend additional money of many different platforms.
February 25, 2015
ConfirmIt - An Inside Look
Score 8 out of 10
Vetted Review
Verified User
- I think the biggest ROI factor for us was just that using Confirmit we don't ever have to tell a client "we can't do that" when it comes to survey logic. In past platforms we were more restricted and had to program a lot of workarounds to do some more advanced survey logic and routing, but with Confirmit there is no issue.
- Also we have found there is an abundance of programmers available (many overseas) but this has helped us become more flexible in scaling our operation to meet current needs without going through lengthy training processes
February 04, 2015
Confirmit from the business team side
Score 6 out of 10
Vetted Review
Verified User
- Learned more about the devices people are using to take online surveys.
- Call center is easily able to call records which has made them more efficient.
December 01, 2014
Confirmit sure works for us.
Score 10 out of 10
Vetted Review
Verified User
- Overall I believe it had a very positive impact. I remember how we had to ask the programmer to upload ASCII file every single time we amended something in the translated wording from our previous system and that would take at least 5 min to be uploaded. Compared to that, Confirmit was something fast and a big time saver.
- In Confirmit there is always a room to learn new things and features. You never get bored with it. And if you do, they have a new version for you to check out.
- I believe that since we started using Confirmit, overall quality of our services has dramatically increased. I know for sure that we have impressed a lot of our clients with the very nice layout and functionality that Confirmit permitted us to have.
September 15, 2014
Glowing Review for Confirmit, My Favorite Survey Designer
Score 10 out of 10
Vetted Review
Verified User
- We have been able to build surveys faster
- We have been able to create many, many custom solutions not built directly into Confirmit since it allows embedded code. Honestly if Confirmit started not allowing you to embed script tags into the question text, I would want to stop using it. It's its main advantage for me.
- It has allowed us to use its database designer feature to create databases of information, such as zip code -> state, DMA, region, etc, which allows us to save a tremendous amount of time trying to match these things up on the back end.
- I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
- I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
June 24, 2014
Basic Review
- Definitely increased efficiency overall - saved a ton of time over our previous methods.
March 10, 2014
I use ConfirmIt
Score 10 out of 10
Vetted Review
Verified User
- For me I can turn around a job in less time than every. Efficiency and accuracy are now incredibly high.
- Keeping thing super simple has always impressed me about Authoring.
Score 7 out of 10
Vetted Review
Verified User
- I believe that at the time I was using Reports for Surveys, it was a great ROI as I used it extensively. However, in my current position, I am not sure that I could justify the cost.
- I think the greatest benefit was the efficiency it allowed me. Instead of needing to explain to my tabber how I would like to see something and then waiting on them to run it, I could just do it all myself.
- I could also share my results easily with my clients.
Score 10 out of 10
Vetted Review
Verified User
- Learning curve for new users is short.
- Employee efficiency increases using confirmit as can deliver surveys in very short time.
- Real time data improves customer service.
March 07, 2014
ConfirmIT Review
Score 7 out of 10
Vetted Review
Verified User
- I don't have a response to this.
March 07, 2014
Don't just think it, ConfirmIt
Score 9 out of 10
Vetted Review
Verified User
- Better customer service
- Faster reaction to process problems
- Improved engagement with the voice of the customer
March 05, 2014
Confirmit as a programming tool
Score 8 out of 10
Vetted Review
Verified User
- It has had a positive impact as it has provided a time savings in programming hours.
March 04, 2014
Efficient & Quick Tool for marketing research
Score 7 out of 10
Vetted Review
Verified User
- It saves lots of time to develop online surveys and helps in quick decision making.
- It saves the cost of senior developers/ resources as even the freshman can create surveys.
- Quick turnaround from creating the survey data collection and analysis.
March 01, 2014
CRM
Score 7 out of 10
Vetted Review
Verified User
- Employee Efficiency
- Can't express this enough but definitely with Customer Relationship & Management
February 28, 2014
Confirmit - A very solid product!
Score 8 out of 10
Vetted Review
Verified User
- Increased productivity by survey programmers.
- A large amount of our revenue is generated by our use of Confirmit. It is a very reliable environment.
February 26, 2014
Great Tool, easy to use and scalable.
Score 8 out of 10
Vetted Review
Verified User
- Data Collection side of it is great, efficient, and easy to use.
- Reportal side of it is equally inefficient, need specialized skills, and also slows down the process.
- It's quite expensive and while the data collection side of it justifies the spend, Reportal really lowers the value proposition.
February 25, 2014
Great, but expensive!
Score 8 out of 10
Vetted Review
Verified User
- Confirmit is a hard product to keep because of its pricing. If you are going to collect a significant amount of data (25,000+ responses) be prepared to pay a pretty penny for their service.
- Their self hosting option is great for security and peace of mind, but is priced too high for a product that is being housed on your own servers.
- Out of the survey systems I have designed with, Confirmit was probably the fastest to program complex surveys in out of all of them.