Google Tag Manager Support Reviews & Ratings 2024

Overview

What is Google Tag Manager?

Recent Reviews

A must use tool for every website or App

10 out of 10

June 27, 2022

I use Google Tag Manager daily. I make sure this is installed on every website I work on so I can easily deploy tags and not have to rely …

GTM is great for site tagging & tracking!

10 out of 10

April 14, 2022

The GTM helps us tag different elements from our codebase and make updates easily, on the spot. It also helps us track our marketing KPIs, …

The Leading Tag Management App

9 out of 10

November 01, 2021

Incentivized

Our web development team uses Google Tag Manager not only to manage tags on our own website, but those of our clients. It's a great way to …

Using Google Tag Manager to simplify tracking code management

9 out of 10

October 29, 2021

Incentivized

Updating the website to include numerous tracking codes from Google, FB, Hubspot, Linkedin and others can be difficult. It is much easier …

Google Tag Manager - Not as Easy as I Thought 😬

7 out of 10

October 26, 2021

Incentivized

Google Tag Manager was implemented by our public affairs department. However, the statistics that come along with using the tracking code …

Wouldn't Want To Live Without It

10 out of 10

October 06, 2021

Incentivized

Google Tag Manager is brilliant in that it provides marketers and agencies alike be able to implement and deploy immediately without …

An easy to use tool for small busineses

7 out of 10

September 28, 2021

Incentivized

It is mainly used by our Marketing team. Google tag manager is a tool for us to track our marketing activities and applications like …

GTM: Best in Service for Free

10 out of 10

September 28, 2021

Incentivized

Google Tag Manager (GTM) is the backbone of our website tracking at our company. It is used by both our Analytics and Web Development …

Google Tag Manager - Your Codeless Integrations Goto Tool

10 out of 10

September 16, 2021

Incentivized

We use it in various ways.
For marketing use, we implement advertising pixels from the main platforms - Facebook, Google, LinkedIn, …

This is the tracking tool you need to be using

10 out of 10

June 22, 2021

Incentivized

As a web developer, we have utilized Google Tag Manager on multiple website projects. Rather than just doing the bare minimum (Google …

Great Tool - Especially for Newbies!

9 out of 10

May 13, 2021

Incentivized

We are a consultancy and as such, have advised and helped several clients implement and properly use Google Tag Manager to simplify their …

FREE and POWERFUL software which allows to manage various tracking codes from one place

10 out of 10

May 03, 2021

Incentivized

Google Tag Manager is a MUST HAVE tool for any website! It allows us to add and manage various pixels/tracking codes (From Google Analytics…

Google Tag Manager lets you track custom events on your website without having to change your website code.

9 out of 10

March 14, 2020

Incentivized

The problem was that we wanted to track specific button clicks that users made on our website which was not naturally picked up by Google …

Quick and Easy Tags

10 out of 10

February 26, 2020

Incentivized

Google Tag Manager is used in the SEM department at my company for an easy way to track CDRS and revenue. My company builds and tracks …

Excellent Tag Manager With a Learning Curve

9 out of 10

January 23, 2020

Incentivized

We use Google Tag Manager to enable the use of tracking pixels from various sources on our website. Our website was developed and coded by …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Event tracking (61)
9.9
99%
Rules-driven tag execution (58)
8.3
83%
Tag library (59)
7.8
78%
Ease of writing custom tags (63)
7.5
75%

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Pricing

View all pricing

Google Tag Manager

N/A

Unavailable

What is Google Tag Manager?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

25 people also want pricing

Alternatives Pricing

Falcon

$499

per month

What is Falcon?

Falcon is a web analytics tag auditing tool which gives insights on missing and incorrectly configured analytic tags, marketing pixels, and tag management tools on a website. It supports monitoring a critical path for future discrepancy and alerts in case of any errors caused due to changes. Falcon…

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Product Demos

Aori Tutorial Demo Full Google Ads SKAG Setup

YouTube

Server-Side Tagging in Google Tag Manager (First Look & Demo)

YouTube

How to Setup Google Tag Manager for Clickfunnels: Step by Step

YouTube

Codeless Insight Tags Using Google Tag Manager

YouTube

A/B testing with Google Tag Manager - demo of gtmtesting.com

YouTube

Track Add to Cart in Google Tag Manager

YouTube

View more demos

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.8

Avg 8.6

Tag Management

Features related to tag management

8.1

Avg 8.0

7.8
Tag library
(59) Ratings
The software natively supports a variety of vendors, including the most important or common ones such as Google and Adobe.
8
Tag variable mapping
(52) Ratings
The software allows users to manipulate data and map it to known variables in the tag without custom development.
7.5
Ease of writing custom tags
(63) Ratings
The software allows users to create and implement custom tags when a certain tag is not among the available templates.
8.3
Rules-driven tag execution
(58) Ratings
The software allows for flexible tag firing based on multi-part load rules, as well as tag sequencing and dependencies.
7.8
Tag performance monitoring
(55) Ratings
The software tracks things like tag load time, blocking tags, uptime / response time, and tag killing, and sends alerts.
8.3
Page load times
(46) Ratings
The tag management software has helped improve page load speeds.
8.4
Mobile app tagging
(32) Ratings
The software can manage tags for mobile apps as well as websites.
8.7
Library of JavaScript extensions
(35) Ratings
The software offers a library of pre-built JavaScript functions for use with tags and load rules for data manipulation, UI functionality or data collection.

Data Management & Integrity

Features related to data management and integrity

Avg 8.3

9.9
Event tracking
(61) Ratings
The software tracks events such as form abandonment, video plays, downloads, parallax scrolling, and infinite scroll.
9.8
Mobile event tracking
(44) Ratings
The software tracks mobile-specific interactions, such as zoom, rotate, and dialing phone numbers.
8.6
Data distribution management
(39) Ratings
The software manages the collection and distribution of data among various technologies.
8.7
Universal data layer
(55) Ratings
The software utilizes a set of universal data made available through the browser, server, or HTML content.
7.9
Automated error checking
(44) Ratings
The software automatically detects and alerts users of code errors.

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Product Details

About
Integrations
Tech Details
FAQs

What is Google Tag Manager?

Google Tag Manager Integrations

Google Tag Manager Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

From Google, the Google Tag Manager is a tag management application that facilitates creating, embedding, and updating tags across websites and mobile apps, thus gaining the benefits of data standardization and speed of deployment. Google touts an agency friendly system with multiple user access, and tools to improve tags performance like debugging, and rules, macros or automated tag firing. The Google Tag Manager also integrates with Google product DoubleClick. Moreover, Google Tag Manager is free.

Reviewers rate Event tracking highest, with a score of 9.9.

The most common users of Google Tag Manager are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(231)

Attribute Ratings

Reviews

(1-11 of 11)

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Companies can't remove reviews or game the system. Here's why

June 27, 2022

A must use tool for every website or App

Tyler Heaps

Director of Marketing

Rain Retail Software (Computer Software, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

I have not had to use support for Google Tag manager and so I cant give this an accurate rating.

April 14, 2022

GTM is great for site tagging & tracking!

Verified User

Program Manager in Corporate

Sporting Goods Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Easy install documentation, fast Q/A turnaround, & support service is available anytime.

November 01, 2021

The Leading Tag Management App

Andrea Hester

Director Of Operations

Clearfire, Inc. (Internet, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I've never had to contact Google Tag Manager's support, but the good thing about Google products is that they are widely used and supported. I would not be concerned that a problem I encountered was unique to me - there are enough other users that it would be easy to find solutions and support by searching the web.

October 29, 2021

Using Google Tag Manager to simplify tracking code management

Wes Finley

Marketing and Growth

Recurrency (Information Technology & Services, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I have never used Google Tag Manager support.

October 26, 2021

Google Tag Manager - Not as Easy as I Thought 😬

Verified User

Employee in Marketing

Government Relations Company, 51-200 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I really feel as though there could be more documentation about setting up Google Tag Manager. I cannot tell you how many hours I spent Googling articles to try to find out why my Google Tag Manager account was not working correctly. Perhaps some sort of Wizard that you could walk through that searches for errors would be helpful.

October 06, 2021

Wouldn't Want To Live Without It

Quentin Aisbett

Digital Strategist

OnQ Marketing (Marketing and Advertising, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

September 28, 2021

An easy to use tool for small busineses

Verified User

Employee in Marketing

Legal Services Company, 1-10 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

You can find a lot of content explaining how this tool works but if you want to talk to a real person, it's a little difficult to track down.

September 28, 2021

GTM: Best in Service for Free

Matthew Stewart

Marketing Analyst

Stone Ward Advertising (Marketing & Advertising, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

GTM does not provide support. This is one of GTM's biggest issues but it's due to the level of customization for each website. If your team thinks they would heavily rely on the need for a support staff it is probably better to invest in a paid service with a team that can support your needs.

September 16, 2021

Google Tag Manager - Your Codeless Integrations Goto Tool

Tsahi Tal

Co-Founder and CEO

SquareLoot (Marketing and Advertising, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I never had to use their support

May 03, 2021

FREE and POWERFUL software which allows to manage various tracking codes from one place

Verified User

Manager in Marketing

Real Estate Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Never had to deal with their support, because the product is so easy to use + has great documentation

October 01, 2015

Google Tag Manager: de facto tag management for Google Analytics deployment

Stephane Hamel

Director of Innovation

Cardinal Path (Internet, 51-200 employees)

Score 10 out of 10

Vetted Review

Reseller

Support Rating

It depends wether you are seeking official support from Google itself, in which case it would be rated very low because it's not their business model, they would rather have you work with one of their Google Analytics Certified Partner (GACP).
In terms of self-served support, Google offer extensive documentation at https://developers.google.com/tag-manager/, recently revamped training (https://analyticsacademy.withgoogle.com/course05/preview), has active forums and user community (https://plus.google.com/u/0/communities/104865292981489764063) which can typically answer even the most advanced questions.

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Codeless Insight Tags Using Google Tag Manager

A/B testing with Google Tag Manager - demo of gtmtesting.com

Track Add to Cart in Google Tag Manager

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