What users are saying about
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Top Rated
141 Ratings

GoTo Connect

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Top Rated
141 Ratings
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Score 8.1 out of 100
62 Ratings
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Score 6 out of 100

Feature Set Ratings

    Cloud PBX

    8.2

    GoTo Connect

    82%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 5/5 features

    Hosted PBX

    8.2
    82%
    71 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    8.3
    83%
    59 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    62 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    72 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.2
    82%
    75 Ratings
    N/A
    0 Ratings

    Call Management

    8.2

    GoTo Connect

    82%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    80 Ratings
    N/A
    0 Ratings

    Call recording

    8.0
    80%
    67 Ratings
    N/A
    0 Ratings

    Call park

    8.3
    83%
    60 Ratings
    N/A
    0 Ratings

    Call screening

    8.1
    81%
    64 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    80 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.6

    GoTo Connect

    86%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 4/4 features

    Video conferencing

    8.9
    89%
    40 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.4
    84%
    71 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.6
    86%
    28 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.3

    GoTo Connect

    73%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    GoTo Connect ranks higher in 2/2 features

    Mobile app for iOS

    7.0
    70%
    58 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.6
    76%
    56 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • GoTo Connect is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Vonage Business Communications is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.1

    GoTo Connect

    81%
    94 Ratings
    4.5

    Vonage Business Communications

    45%
    22 Ratings

    Likelihood to Renew

    7.4

    GoTo Connect

    74%
    4 Ratings
    10.0

    Vonage Business Communications

    100%
    1 Rating

    Usability

    8.1

    GoTo Connect

    81%
    75 Ratings
    7.5

    Vonage Business Communications

    75%
    2 Ratings

    Support Rating

    8.8

    GoTo Connect

    88%
    73 Ratings
    8.5

    Vonage Business Communications

    85%
    20 Ratings

    Implementation Rating

    9.1

    GoTo Connect

    91%
    1 Rating

    Vonage Business Communications

    N/A
    0 Ratings

    Likelihood to Recommend

    GoTo Connect

    Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.
    Dominique Bonsell | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
    Brian Duffy | TrustRadius Reviewer

    Pros

    GoTo Connect

    • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
    • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
    • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
    Himanshu Shah | TrustRadius Reviewer

    Vonage Business Communications

    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Nate Casimiro | TrustRadius Reviewer

    Cons

    GoTo Connect

    • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
    • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
    • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    Vonage Business Communications

    • They do not take billing support calls. Online chat only. That can be dicey.
    • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
    • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
    Philip Schmitz, CIC | TrustRadius Reviewer

    Pricing Details

    GoTo Connect

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user

    GoTo Connect Editions & Modules

    Edition
    All-Inclusive$19.95/month1
    1. per user
    Additional Pricing Details
    Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

    Vonage Business Communications

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Vonage Business Communications Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    GoTo Connect

    GoTo Connect 7.4
    Based on 4 answers
    I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
    Sarah Pratt | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 10.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    GoTo Connect

    GoTo Connect 8.1
    Based on 75 answers
    [...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
    Scotty Hunt | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 7.5
    Based on 2 answers
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Parker Green | TrustRadius Reviewer

    Support Rating

    GoTo Connect

    GoTo Connect 8.8
    Based on 73 answers
    The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 8.5
    Based on 20 answers
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Andrea Vahoua | TrustRadius Reviewer

    Implementation Rating

    GoTo Connect

    GoTo Connect 9.1
    Based on 1 answer
    We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
    Sarah Pratt | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    GoTo Connect

    I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
    Deborah Shapiro | TrustRadius Reviewer

    Vonage Business Communications

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Elvin Thomas | TrustRadius Reviewer

    Return on Investment

    GoTo Connect

    • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
    • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
    • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Vonage Business Communications

    Add comparison