HireRight Reviews

45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-21 of 21)

Shannon Allen profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The staff at HireRight is top notch. When I need help they're on top of it.
  • HireRight makes my job much easier by qualifying drivers ahead of the game.
  • I wish HireRight offered the PSP report.
  • The integration process is kind of slow. They can improve on that some.
Read Shannon Allen's full review
Krista-erika Lopez profile photo
October 24, 2019

HireRight Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Accessible
  • Easy to view
  • Easily maintains employee records for rehires
  • It would be nice to be able to choose the facility the employees are going to instead of them choosing based on their location.
  • Wish there was an end user manual so I would be able to troubleshoot should employees need help ordering their background checks/ drug tests.
  • Would be nice to have a high level overview of how the drug testing/ background process works to share with hiring managers.
Read Krista-erika Lopez's full review
David White profile photo
October 04, 2019

HireRight

Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use
  • Affordability
  • Good customer support
  • User interface could be more intuitive.
  • Better understanding of costs per background check when completing application.
Read David White's full review
Chimone Rattan profile photo
December 05, 2018

HireRight for the Win!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Once the candidate’s email is entered online on the HireRight site, an email is automatically delivered to the job candidate asking them to provide their applicable background information so the check can be initated. An email is sent to the company once the results of the check comes back.
  • You can login to the website at anytime to see what the status of the background check is.
  • You have the ability to obtain current and past invoices online via the website, making budget tracking that much easier.
  • Nothing to mention as the pr
Read Chimone Rattan's full review
Caitlin Callahan profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Support: online live chat, email, and phone. This makes it so much easier to get help when you need it in whatever way is most convenient for you.
  • Giving detailed updates on pending checks. When I go look to see why a check is still pending there are notes with dates and times detailing what they are waiting for or what has been done.
  • HireRight is usually pretty quick on turn around time.
  • Aan area to put in notes/comments on background checks.
  • More report options.
Read Caitlin Callahan's full review
Tiffany Fields profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Instant turnaround for DAC employment. - Quick response without contacting employers
  • Live Help - Instant chat function to contact customer service for any question or concern
  • Cost Effective
  • Turnaround time for background screenings can take a few days.
  • A more detailed report for backgrounds would be helpful.
Read Tiffany Fields's full review
Alanise Ballenger profile photo
Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Turnaround times are faster than other background check vendors.
  • Easier system to read results and order.
  • Keeps you up to date with new laws and regulations via email so your company can stay in compliance.
  • Customer Service. They lack here. It takes too long to resolve issues, especially with your assigned account manager. I have to continue to ask for an update and sometimes, I do not get a response back.
  • Back Up Account Managers - The account manager you are assigned may not be available. We need to be provided a list of people we can contact in the event that our POC in unavailable.
Read Alanise Ballenger's full review
Naomi Sutton profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The training offered is a great tool to help new customers and users. They have several methods of training available; tutorials, online sessions, courses and of course via phone.
  • One of my favorite things is the ability to send an email invitation to a candidate so they can complete and submit their own background investigation. This has helped the process and helped new potential team members feel more involved and connected with the process.
  • I absolutely love the I-9 feature it reduces paperwork and saves us a lot of time when dealing with potential candidates.
  • We still struggle with communities that do not have electronic records available and can delay background checks.
  • HireRight does respond to help requests, however it is not always the same day. But definitely within two business days.
Read Naomi Sutton's full review
Eric Miller profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Integrates with our applicant tracking system, providing seamless data transfers between systems.
  • Possesses easy UI for potential new hires.
  • Has a easy dashboard to view and track the progress of each persons' background check.
  • The individuals at HireRight who are completing the screens can be very aggressive in obtaining the information.
  • Both a pro and a con, but they at times consider a slight inaccuracy as a discrepancy and flag it.
Read Eric Miller's full review
Daniel Hartmann profile photo
March 31, 2016

HireRight

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Paperless screenings. The ability to send an email invitation to a candidate so they can complete and submit their own background investigation information was a game changer. It has sped up our process and made the completion of the required paperwork easier for candidates. Best of all, we were able to do away with our old, manual paper packet of pre-employment forms.
  • Random Drug Screenings. The batch upload option for random drug screening rosters works well and is intuitive. The selections are made accurately and in a timely manner. We have the ability to directly notify the manager of selected employees from the system, without the need for additional paperwork.
  • HireRight offers a wide assortment of training options, both for users of the system as well as compliance updates. This has made it easier for our Employee Services team to stay on top of regulatory changes.
  • Front line support is lacking. They take a long time to process requests, and we are often told that they are unable to assist us with items that, we know from personal experience, is within their power to do.
  • Collection Site Network is difficult to maintain if you plan to add any additional sites aside from HireRight's preferred partners. Sometimes, we value convenience over minimal cost savings, and the setup time for these sites is too long. Once added to the system, there is no way for us to distinguish between custom sites and the sites HireRight has preferred terms with.
  • Communication of service interruption. When issues arise outside of scheduled maintenance, we often hear about it from our users, not HireRight. When we follow up with support, we never receive ETAs for a solution, so we have no useful information to pass along to our hiring managers. It is very frustrating when the product is not working at 100% and we have no idea when we can expect it to be fixed.
Read Daniel Hartmann's full review
Amy Martin profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Express background checks
  • DAC Info easily accessible
  • Integration with Tenstreet
  • When not using through Tenstreet, the process takes much longer than I apreciate spending.
Read Amy Martin's full review
Traci Covey profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Turnaround time is fast
  • Educating clients on new laws/processes
  • Accuracy of reports
  • Better reporting functions
  • Option to input the reason a candidate fails background based on our policy/matrix
  • Option to put a reminder in HireRight's system for future action (i.e when to send out the final Adverse action letter)
Read Traci Covey's full review
Jaime Kerecman profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • HireRight's system is user friendly.
  • The customer service with Live Chats is great.
  • The information is accurate and they have quick turn around times.
  • More reporting options.
  • The ability to provide a reason when you adjudicate.
Read Jaime Kerecman's full review
No photo available
November 17, 2017

How to "HireRight"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quality of work
  • Turnaround time
  • Ability to support program requirements on a global scale
  • They have a very user friendly platform and continue to improve the service delivery
  • Account management and thought partnership are the best I have seen.
  • The chat feature is a great value add but there can be delays at times.
Read this authenticated review
No photo available
March 27, 2017

Hire Right Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
  • It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
  • The background checks themselves are aesthetically pleasing, which makes it easier to review results.
  • Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
  • Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
  • Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to send candidates background check forms
  • Keeps you updated with progress and gives you information on delays
  • Keeps all the consent forms and background check results in a database
  • Education Verification is sometimes inaccurate
  • Doesn't provide too much detail on court records and violations
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Education Verfication
  • Pre Employment Screening / background checks
  • Drug Testing Pre Employment
  • More training to end users
  • More training to super users
  • More process integration advice. How does the tool fit into our day to day process best?
Read this authenticated review

About HireRight

HireRight is a background screening solution. It includes a range of background checking services, and supports international and multinational organizations. HireRight includes criminal background checks, identity checks, candidate experience checks, and driving records, among other types of background checks. The product also provides tailored features for businesses in transportation, healthcare, education, retail, financial services, non-profits, and small businesses. HireRight is a standalone background checking solution, and is designed to integrate with other ATS products with fuller recruitment capabilities.
Categories:  Background Check

HireRight Technical Details

Operating Systems: Unspecified
Mobile Application:No