Item: Oracle Siebel CRM
Rating: 10
Author: Zulshumail-Ain Bin Pervez

Use Cases and Deployment Scope

Siebel is like a backbone to our organization, having the endless capacity for integration. When it comes to managing customer data or catering to any service requestor, Oracle Siebel never disappoints us; it has a pretty impressive interface and security.

Pros and Cons

Siebel is really helpful when it comes to managing customer data it's like you can have billions of customers' details in one place and get it with just a single click.
Having too many options to serve customers when it comes to Complaint handling and escalations from them.
The security feature is amazing. There is no need to worry about leakage of confidential data.

Sometime it start performing slow while fetching data.
Interface is little hard for beginners.

Return on Investment

Retention of customer is increased impressively.
The integration is amazing as we can have multiple integration without hassle.
It can be deployed both on-premises and in the cloud. Also, it has a user-friendly interface once you get your hands on it.

Alternatives Considered

SAP CRM

As our customer base is getting bigger, we were in need of a CRM that could manage all of our customer's data and stuff, and Siebel did it well.

Other Software Used

SAP Access Control, Jira Service Management (Jira Service Desk), Workbooks

Likelihood to Recommend

Siebel
is like a backbone to our organization, we have millions of customers, and with
Siebel, it is very easy to get individual customer data in seconds; it is
helping us maintain our customer base, catering to their service requests and
complaints is now very easy for us as an organization.

Limitless Customization/Integration Capabilities - This is Oracle Siebel CRM

Modules Used

Overall Satisfaction with Oracle Siebel CRM