Oracle Siebel is the leading CRM solution in the business market with its flawless features
December 29, 2015

Oracle Siebel is the leading CRM solution in the business market with its flawless features

Lokesh Yadav | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Siebel Sales Applications
  • Siebel Enterprise Marketing
  • Siebel CRM Technology

Overall Satisfaction with Oracle Siebel CRM

Oracle Siebel CRM provides the most important modules in a CRM application model such as organizations, accounts, contacts, service requests, activities/tasks, call reports, reporting, list management, etc. It is being used in my organization for creating complete end to end CRM applications. The focus is more on reporting modules for enhancing business opportunities. The creation and configuration of complex data segments is handled efficiently by the Siebel Enterprise Suite.
  • The Accounts module provides maintenance for all information related to accounts applicable to different firms which are linked to organization. Outstanding features are provided for creating or terminating any account.
  • Reporting features are pretty convenient to use in order to create and manage track reports for any customer of the company/organization. Further, these could be used for marketing strategies and analysis of the business needs. This module helps an organization to maintain a consistent reporting process which provides a feature that is very convenient and easily accessible.
  • It has nice shortcut keys for easy and fast access.
  • Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
  • The processing time is not very fast and there is scope of improvement in it.
  • A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.
  • Increased business opportunities by adding more clients.
  • Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
  • Account creation for any organization became easy.
Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for Outlook, there is no need to install any additional software to use it in the offline mode.
I would strongly recommend Oracle Siebel CRm for those organizations that deal with a large database of customers. The Oracle Siebel CRM solution provides great features for software as a service (SaaS) in the online business software market. Expert or specialist persons are needed in order to understand the functionality of Oracle Siebel CRM, which is hard to find.

Oracle Siebel CRM Feature Ratings

Customer data management / contact management
8
Workflow management
7
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
8
Channel / partner relationship management
8
Case management
8
Call center management
9
Help desk management
9
Lead management
10
Email marketing
10
Task management
9
Billing and invoicing management
9
Reporting
10
Forecasting
9
Pipeline visualization
8
Customizable reports
9
Custom fields
8
Custom objects
7
Scripting environment
7
API for custom integration
7
Role-based user permissions
9
Single sign-on capability
8
Social data
8
Social engagement
8
Marketing automation
8
Compensation management
7
Mobile access
7

Oracle Siebel CRM Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Problems left unsolved
Slow Initial Response
No - My company uses it. I don't know what they pay for it internally.

Using Oracle Siebel CRM

It's a leading online CRM tool in the market.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Feel confident using
Requires technical support
Lots to learn
  • High level of training is required to understand all the features.
Yes - Pretty well.
Not used much by me.