Is it time for Oracle to retire Siebel CRM?
November 13, 2017
Is it time for Oracle to retire Siebel CRM?
Score 4 out of 10
Vetted Review
Verified User
Modules Used
- Siebel Sales Applications
- Quote and Order Capture
- Siebel Contact Center and Service
- Oracle Self-Service and E-billing
- Siebel CRM Technology
Overall Satisfaction with Oracle Siebel CRM
We implemented Siebel CRM fora tech company in Vancouver, BC with the main goal of consolidating all the different systems into one cohesive system. Before Siebel CRM, clients were relying on email, spreadsheets and a lot of other apps such asTrello. They wanted to have one system that could be used by all of the departments across the company. Right from managing bug tickets to customer management and sales.
- Doesn't require extensive training to get started. Unlike other CRMs (Oracle Fusion CRM), you wouldn't need to invest heavily in getting the users trained.
- The user interface is more or less tolerable if not great.
- Integration capability is better than most other competitors.
- Oracle's customer support team for Siebel is absolutely unreliable. On multiple instances, we have ended up realizing that we as an implementer and client know the product better than the Oracle folks who are supposed to provide the solutions.
- Very poor reporting capabilities. If you're looking for good dashboards and deep analytics, the Siebel CRM is not for you.
- Although the UI is not bad, it looks and feels outdated as compared to other CRMs like Salesforce.
- Relies on age old technologies
- Account management is simplified
- Siebel unlike its competitors is painfully slow and can end up not being used much by employees.
Salesforce is clearly the winner when it comes to CRM. They have a time proven and absolutely robust solution which is not only easy but fun to use. Zoho CRM doesn't have as many features as the other modern CRMs but it's a good, lightweight and comparatively cheaper option. Fusion CRM has great integration capability. A lot of features are still in enhancement request phase but Oracle is slowly rolling them out.