TrustRadius Insights
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless …
Starting at $0.02 Per Minute
View PricingOverview
What is Rakuten Viber?
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message,…
Recent Reviews
Popular Features
- Mobile app for iOS (17)10.0100%
- Mobile app for Android (17)10.0100%
- Message alerts (14)9.898%
- Video conferencing (13)9.595%
Pricing
USA
$0.019
Cloud
Per Minute
UK
$0.019
Cloud
Per Minute
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Tech Details
- FAQs
What is Rakuten Viber?
Viber is a free instant messaging and VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Key Features
- Users can send texts, photos, videos, and other types of media.
- Ability to switch from calls to video chats (and vice versa).
- Users can create “communities” or specialized team chats with unlimited members.
- Recording capabilities for short voice or video messages.
- Accounts can be synced via the mobile app with the desktop version of Viber.
Rakuten Viber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
Reviewers rate Mobile app for iOS and Mobile app for Android and Instant messaging highest, with a score of 10.
The most common users of Rakuten Viber are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(60)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Viber has become a go-to application for both personal and business communication, offering a range of features that facilitate seamless interactions. Users appreciate its ability to quickly connect with team members, stakeholders, and clients, making it convenient for teams to stay in touch. The platform's widespread use outside of the USA, particularly in Europe, has made it easier for users to reach people internationally.
One of Viber's standout features is its group chat functionality, which allows for dynamic conversations and collaboration. Users can react, reply, send GIFs, upload files, and even send voice messages within group chats. This flexibility makes it ideal for both formal and informal communication within teams. The safety and accessibility of Viber add to its appeal, with data stored on secure servers, providing peace of mind to users.
During the COVID-19 pandemic, Viber has played a significant role in keeping individuals connected. Its capabilities for instant messaging, voice calling, and video calling have been instrumental in maintaining personal relationships and facilitating business operations remotely. Many have praised Viber's group calling options as an effective means of communication outside of the office, enabling informal video conferencing sessions.
Viber is also appreciated for its file-sharing capabilities in larger groups. It allows for the easy sharing of files and documents among team members or with clients, offering convenience for remote work and travel situations. Freelance photographers who frequently travel find Viber useful for communicating with clients from different countries.
The user-friendly interface and low data usage make Viber an attractive choice for voice calling compared to other apps. Its compatibility with mobile devices and desktop platforms further enhances its appeal within organizations as a preferred communication tool. Furthermore, Viber serves as an alternative means of communication when Skype for Business encounters issues.
In summary, Viber offers a versatile platform that addresses various communication needs across personal and professional domains. Its features such as group chat functionality and file sharing make it an invaluable tool for team collaboration, while its reliability and international recognition contribute to its wide adoption as a means of staying connected across borders.
Versatile cross-platform product: Reviewers have praised Viber for its versatility as a cross-platform product that seamlessly works across different devices such as Android, iOS, and desktop. Many users appreciate the convenience of being able to switch between the desktop and mobile versions of Viber within a conversation, allowing them to see updates in real-time.
Real-time updates: The real-time updates feature in Viber has been highly appreciated by users. They value the ability to stay connected and informed without any delays. This feature enhances their communication experience by ensuring they are always up-to-date with the latest information shared in their conversations.
Convenient file sharing: Users have found Viber's file sharing feature to be simple and convenient. It allows them to easily share different types of files during chats, making collaboration and information exchange more efficient. This functionality enhances the overall communication experience on Viber by providing a seamless way to share important documents or media files with others.
-
Lack of collaboration tools: Several users have mentioned the absence of collaboration tools in Rakuten Viber, indicating that they would like to see improvements in this area.
-
Annoying advertisements: Some users find the presence of inserted advertisements during video chats to be a negative aspect, especially when there are only two people present. They suggest that these ads should be improved or minimized.
-
Limited user base compared to competitors: Users have noted that Rakuten Viber is used by a smaller audience compared to its competitor, WhatsApp. This limited user base may impact the overall usage and availability of contacts on the platform.
Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
98%
9.8
96%
9.6
97.5%
9.8
100%
10.0
December 03, 2021
Rakuten Viber Review
80%
8.0
80%
8.0
85%
8.5
100%
10.0
N/A
N/A
95%
9.5
N/A
N/A
100%
10.0
August 30, 2020
Review of Viber
40%
4.0
72.5%
7.3
100%
10.0
100%
10.0
February 27, 2020
Viber makes communication easy and enjoyable
N/A
N/A
N/A
N/A
75%
7.5
100%
10.0
February 14, 2020
Viber has high connectivity
70%
7.0
18%
1.8
97.5%
9.8
100%
10.0
February 12, 2020
Viber: Same features as WhatsApp, but still not as popular
60%
6.0
80%
8.0
77.5%
7.8
80%
8.0
January 23, 2020
Good for business purposes
70%
7.0
56%
5.6
65%
6.5
80%
8.0
December 11, 2019
Free calling using Viber
Score 7 out of 10
Vetted Review
Verified User
68%
6.8
38%
3.8
75%
7.5
100%
10.0
September 27, 2019
Don't use Viber in any case
N/A
N/A
22%
2.2
20%
2.0
20%
2.0
January 20, 2019
Viber for Free International Calling
12%
1.2
48%
4.8
N/A
N/A
80%
8.0
90%
9.0
N/A
N/A
80%
8.0
85%
8.5
January 09, 2019
Great to use for start ups
N/A
N/A
N/A
N/A
100%
10.0
50%
5.0
January 04, 2019
Viber - one of the most comprehensive collaboration tools
74%
7.4
74%
7.4
90%
9.0
90%
9.0
May 14, 2018
Viber Out is legit!
90%
9.0
100%
10.0
N/A
N/A
50%
5.0
February 01, 2018
Slack is for business, Viber is for the team
N/A
N/A
57.5%
5.8
N/A
N/A
100%
10.0
June 20, 2017
Excellent App for Effectively Communication
75%
7.5
85%
8.5
70%
7.0
100%
10.0
March 29, 2017
One of the best instant messaging software!
100%
10.0
100%
10.0
N/A
N/A
100%
10.0