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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Meet

    Score8.4 out of 10
    N/AGoogle Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a dial-in phone number for each meeting, as an additional convenience.

    $6

    per month

    Rakuten Viber

    Score9.3 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Pricing
    Google MeetRakuten Viber
    Editions & Modules
    Google Workspace - Business Starter
    $6
    per month
    Google Workspace - Business Standard
    $12
    per month
    Google Workspace - Business Plus
    $18
    per month
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    Offerings
    Pricing Offerings
    Google MeetRakuten Viber
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google MeetRakuten Viber
    Considered Both Products
    Google
    No answer on this topic
    Rakuten
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    64 Answers
    67%
    Would buy again
    6 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    60 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    55 Answers
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    41 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    55 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    Google MeetRakuten Viber
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    8.8
    60 Ratings
    11% above category average
    Rakuten Viber
    -
    Ratings
    High quality audio8.760 Ratings00 Ratings
    High quality video8.460 Ratings00 Ratings
    Low bandwidth requirements8.943 Ratings00 Ratings
    Mobile support9.354 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    8.9
    60 Ratings
    11% above category average
    Rakuten Viber
    -
    Ratings
    Desktop sharing8.660 Ratings00 Ratings
    Whiteboards9.240 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    8.5
    58 Ratings
    4% above category average
    Rakuten Viber
    -
    Ratings
    Calendar integration9.557 Ratings00 Ratings
    Meeting initiation8.857 Ratings00 Ratings
    Integrates with social media6.325 Ratings00 Ratings
    Record meetings / events8.946 Ratings00 Ratings
    Slideshows8.847 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    8.4
    57 Ratings
    4% above category average
    Rakuten Viber
    -
    Ratings
    Live chat8.855 Ratings00 Ratings
    Audience polling8.037 Ratings00 Ratings
    Q&A8.439 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    9.2
    50 Ratings
    13% above category average
    Rakuten Viber
    -
    Ratings
    User authentication9.547 Ratings00 Ratings
    Participant roles & permissions9.145 Ratings00 Ratings
    Confidential attendee list8.936 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    -
    Ratings
    Rakuten Viber
    9.5
    13 Ratings
    18% above category average
    Hosted PBX00 Ratings9.56 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.78 Ratings
    User templates00 Ratings8.87 Ratings
    Call reports00 Ratings9.89 Ratings
    Directory of employee names00 Ratings9.78 Ratings
    Call Management
    Comparison of Call Management features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    -
    Ratings
    Rakuten Viber
    9.3
    15 Ratings
    12% above category average
    Answering rules00 Ratings9.59 Ratings
    Call recording00 Ratings9.79 Ratings
    Call park00 Ratings8.84 Ratings
    Call screening00 Ratings8.89 Ratings
    Message alerts00 Ratings9.814 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    -
    Ratings
    Rakuten Viber
    9.6
    13 Ratings
    19% above category average
    Video conferencing00 Ratings9.513 Ratings
    Audio conferencing00 Ratings9.713 Ratings
    Video screen sharing00 Ratings9.05 Ratings
    Instant messaging00 Ratings10.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Meet and Rakuten Viber
    Feature
    Google Meet
    -
    Ratings
    Rakuten Viber
    10.0
    18 Ratings
    24% above category average
    Mobile app for iOS00 Ratings10.017 Ratings
    Mobile app for Android00 Ratings10.017 Ratings
    Best Alternatives
    Google MeetRakuten Viber
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google MeetRakuten Viber
    Likelihood to Recommend
    9.2
    (65 ratings)
    9.6
    (18 ratings)
    Likelihood to Renew
    7.0
    (6 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (24 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (18 ratings)
    9.4
    (7 ratings)
    Contract Terms and Pricing Model
    8.6
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google MeetRakuten Viber
    Likelihood to Recommend
    Google
    Well suited for both our workplace and virtual meetings, especially when people are not in one place. It is also more appropriate with audio, visual, and captions. It is also more appropriate to send a recording to your drive for reference on parts that a host may not have captured.
    Read full review
    Rakuten
    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
    Incentivized
    Read full review
    Pros
    Google
    • It allows multiple people to join in a meeting.
    • The admin can change the role and make anyone as admin of the current session.
    • Even if the meeting gets disconnected due to network in the admin's side error still it remains running on the user's side.
    • Multiple people can share screen together at the same time.
    • The admin can make the meeting open to all so that every time someone joins the admin does not have to allow them one by one. Once it's open, all can join without permission of the admin.
    Read full review
    Rakuten
    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Incentivized
    Read full review
    Cons
    Google
    • One major one — I always say that we cannot send attachments during the meeting. Teams has that, so I believe Google should add that as well. Because you can have the conversation in the messages, but you can’t provide a file. So let’s say I have a technical conversation with someone, and I want to share a document, like an architecture diagram — I cannot send it. We have to use Gmail or Drive for that. It can be integrated for sure, so that’s an improvement that definitely can be done.
    Incentivized
    Read full review
    Rakuten
    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    This app is still having a lot of redundant features as compared to other industry apps such as Zoom and Webex which offers much more on the functionality side along with the option to have greater user access control to the admin/host of the meetings. A sense of interaction is always found to be missing in Google meet which can be easily adopted in the Zoom
    Read full review
    Rakuten
    No answers on this topic
    Usability
    Google
    Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!
    Incentivized
    Read full review
    Rakuten
    No answers on this topic
    Support Rating
    Google
    Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.
    Incentivized
    Read full review
    Rakuten
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    I use Microsoft Teams, but obviously Google Meet is much better than that because there are some challenges which I see as part of this. One of the main pros that I see here is that in Google Meet, whenever you have all those recordings as part of the Google Suite, you have those recordings stored in Google types. So that's the same Google product and everything stays in the same thing.
    Incentivized
    Read full review
    Rakuten
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.
    Read full review
    Rakuten
    No answers on this topic
    Professional Services
    Google
    This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.
    Read full review
    Rakuten
    No answers on this topic
    Return on Investment
    Google
    • It's definitely the way that we engage with our customers and each other. So I think it's really good that it can help you bring remote people together and feel like you've met with them online. And then when you meet them in person you're like, this tracks, this definitely coincides with who I saw online. So it definitely is a really good platform to just bring people together, but remotely.
    Incentivized
    Read full review
    Rakuten
    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Incentivized
    Read full review
    ScreenShots