A solid ticketing system to keep track of all requests related to clients and ensure they're handled
January 24, 2020
A solid ticketing system to keep track of all requests related to clients and ensure they're handled
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SupportBee
It is being used across the whole organization in various areas. It is also used by clients to send in info to us. It addresses problems such as: filtering requests by the client, filtering requests by the level of client, tracking where a particular ticket is at (is it done or not? when was it done?), it helps locate when a particular change was made to troubleshoot issues, etc.
- Filters requests by client.
- Keep track of how much "traffic" that client is causing.
- UX isn't the cleanest.
- Finding where to actually start typing responses can be confusing for new users.
- Helps ensure client requests don't go unhandled - invaluable.
- Helps ensure priority clients get priority handled.
Do you think SupportBee delivers good value for the price?
Not sure
Are you happy with SupportBee's feature set?
Yes
Did SupportBee live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SupportBee go as expected?
Yes
Would you buy SupportBee again?
Yes