SysAid

In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date with asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and environment data pool to further facilitate the resolution of recurring incidents. These processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators. En nuestro caso SysAid nos ayuda a llevar toda la gestion de incidentes de la empresa ademas de gestionar automaticamente mediante reglas procesos de onboarding y offbording, llevar al dia la monitorizacion de los activos y de las actualizaciones tanto de software como de sistema operativo, tambien nos ayuda a tener una buena gestion de nuestro directorio activo en la nube gracias a la integracion con Azure, actualmente estamos trabajando mucho con la alimentacion al chatbot interno y el datapool de datos del entorno para facilitar aun mas la resolucion de incidentes recurrentes estos procesos ayudan a que el equipo de IT se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores IT.

• Process automation
• Prioritize incidents
• Remove unnecessary licenses
• Automatización de procesos
• Priorizar incidencias
• Eliminar licencias innecesarias

Microsoft 365, Workato, Zapier

Specifically, this platform assists me with incident management, asset tracking, and the service catalog. Furthermore, the integration of AI significantly aids day-to-day operations; for monotonous tasks—or those prone to becoming complicated—it provides guidance to make the process much simpler. The ability to customize forms and even reports is also extremely helpful, as there are occasions when this is a necessity.

En concreto esta plataforma me ayuda a la gestión de incidencias, seguimiento de activos y catalogo de servicios. Por otro lado la implementación de la IA ayuda mucho al trabajo del día a día ya que en procesos monótonos o que se pueden complicar te guía para que sea mucho más sencillo La parte de en la que se puede personalizar los formularios o incluso los informes es de gran ayuda, ya que hay en ocasiones que esto es necesario

Zoho Desk

We use SysAid for our ITSM and Asset Inventory. SysAid address our business case of logging incident and tracking to resolution. Change management team has been able to address audit issue of ability to track changes per ITIL standard. Asset Inventory and CMDB has also be marked out of audit. We are currently using SysAid Knowledgebase module to drive our AI initiave to help users have a faster self-service

• Cost Savings on ITSM tool
• MTTR

BMC Helix ITSM (Remedy)

SolarWinds AppOptics, Microsoft Teams

We use SysAid for ticketing system and Asset management. With SysAid we are able to track all IT related issues and also manage our IT assets. SysAid was able to help us streamline our Ticketing system. It also allows us to streamline our onboarding and offboarding process with a workflow.

• Help the IT team respond to user's issues more quickly.
• The AI feature helps user with solving issues
• SysAid is able to track our assets. Therefore, enabling us to better manage our assets

Microsoft 365, Microsoft 365 Copilot

We needed to replace our current ITSM solution due to lack of automation and Ai features - so far we had nothing but great experience, no hidden costs, SysAid people are approachable and very helpful. We look forward to using their Ai solution and Agentic chatbots. We have workato now in the package. Workflo creation is not as easy as we expected but its not bad.

• Automation
• ChatBots and Agentic Ai
• Integrated TeamVIewer (Remote access tool)
• CMDB
• Easy integration with other solutions like LanSweeper, Azure etc

Hornbill Supportworks ITSM, Ivanti Neurons for ITSM and ServiceNow IT Service Management

8x8 Contact Center, Lansweeper, Adobe Acrobat