Verint Predictive Experience (formerly ForeSee CX Suite)

Verint Predictive Experience (formerly ForeSee CX Suite) Reviews

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Ratings and Reviews
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January 18, 2020

ForeSee ya at the bank!

Byron Conner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use ForeSee to gauge the customer engagement piece of the business. ForeSee allows us to break down where we need to focus so we can address customer experience issues in real-time. This is used across the entire company and the proper sample size gives you an accurate portrayal of your wins and misses.
  • Easy navigation
  • Offers an app for on the go!
  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.

Verint Predictive Experience (formerly ForeSee CX Suite) Scorecard Summary

Feature Scorecard Summary

Survey Format & Appearance (3)
67%
6.7
Survey templates (1)
70%
7.0
Themes (1)
80%
8.0
Custom logo/branding (1)
50%
5.0
Survey Content (2)
85%
8.5
Changes to live survey (1)
90%
9.0
Multiple question types (1)
80%
8.0
Survey Logic (1)
80%
8.0
Survey logic flexibility (1)
80%
8.0
Survey Reporting & Analytics (5)
88%
8.8
Response tracking (1)
90%
9.0
Data export (1)
100%
10.0
Standard reports (1)
80%
8.0
Custom reports (1)
80%
8.0
Analytics (1)
90%
9.0

What is Verint Predictive Experience (formerly ForeSee CX Suite)?

To support customer experience analytics, the Verint Predictive Experience solution (formerly the ForeSee CX Suite) continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee’s technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by optimizing the efforts that will achieve business and brand objectives.

ForeSee was acquired by Verint in late 2018.

Verint Predictive Experience (formerly ForeSee CX Suite) Competitors

Verint Predictive Experience (formerly ForeSee CX Suite) Pricing

Verint Predictive Experience (formerly ForeSee CX Suite) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo