Overall Satisfaction with OnBase by Hyland
OnBase is used by a vast majority of our departments, mainly on the business side. It addresses several needs of ours including electronic document storage, document conversion from physical paper to electronic, allows more automation in business workflows, data capture, reporting, and document processing speed to name a few.
- OnBase can be customized to fit a wide range of needs through their different modules.
- You can build complex workflows without needing an excessive amount of custom code.
- Offers users several different applications that allow access to OnBase (Thick client, Web client, Unity, Mobile).
- OnBase integrates well with Microsoft applications like the whole Office suite.
- There are many different applications that need to be used when being an administrator for this product.
- The process of first implementing OnBase can take longer than initially expected.
- Each of the different applications used by end users are vastly different in appearance and confuse users if they need to switch from one to another.
- Claims payment time has improved by 82% for emergency room claims.
- Since additions can be made to your OnBase process, the ROI can grow with each addition of a new process.
- OnBase has replaced more than ten other applications, there by minimizing our overall application footprint.
What helped in making the decision to switch to OnBase were three elements that were very important in reaching our company goals. Hyland's consistent track record of being committed to customer success, OnBase's lower total cost of ownership compared to the product used previously, and the overall product design and flexibility.
Do you think OnBase delivers good value for the price?
Yes
Are you happy with OnBase's feature set?
Yes
Did OnBase live up to sales and marketing promises?
Yes
Did implementation of OnBase go as expected?
I wasn't involved with the implementation phase
Would you buy OnBase again?
Yes