OnBase - the Tie that Binds
September 08, 2020

OnBase - the Tie that Binds

Timothy Oliver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnBase by Hyland

We use it for the entire organization. It has streamlined processes between department and different line of business systems using workflow and workview. It is used by every employee when completing PTO requests, Policy review and acknowledgements. It a key component of our mobile workforce also. We integrate OnBase with every application using App Enabler. We couldn't function without OnBase.

Pros

  • Integrates document capture/viewing without programming using app enabler.
  • Workflows processes between departments engaged with different line of business systems.
  • Advance Capture significantly saves time and energy from mundane tasks.

Cons

  • Not really any issues currently.
  • PR26 Reporting and processing has been significantly sped up.
  • Integration between Assessor/Auditor/Treasurer Departments is a major improvement.
Great attention to us as a customer. We are a direct customer and get assistance with issues immediately.

Do you think OnBase delivers good value for the price?

Yes

Are you happy with OnBase's feature set?

Yes

Did OnBase live up to sales and marketing promises?

Yes

Did implementation of OnBase go as expected?

Yes

Would you buy OnBase again?

Yes

Excellent as a content management system. Its workflow functionality and integration between applications is seamless. Its mobile components are excellent especially when used in conjunction with location thru its ESRI integration. Records retention could use some work.

OnBase Feature Ratings

Enterprise Content Management
9.3
Content capture & imaging
10
File sync, storage & archiving
10
Document management
10
Records management
5
Content search & retrieval
10
Enterprise content collaboration
10
Content publishing & creation
10
Security, risk management & information governance
10
Contract lifecycle management
8
Automated workflows
10
Artificial intelligence
8
Mobile support
10
Integration
10

Comments

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