Item: LiveAgent
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

LiveAgent is being used by the entire company. Before using this software we had a bad organization in our mailbox. It’s very useful that you can assign certain emails to different departments or even workers of the department. This allows us to save a lot of time because we don’t waste time anymore by searching emails or reading emails that doesn’t even conern your department.

Pros and Cons

Organize the mailbox
Mark the emails as urgent or less urgent
Saves time because you don’t lose time reading emails that don’t concern your department.

Have a video explaining all the different features
Easier to implement

Most Important Features

Assign emails
Mark the emails if they are urgent
Start to answer the mail and continue later.

Return on Investment

Better organization of the mailbox
Faster response

Alternatives Considered

I haven’t used any other software

Key Insights

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LiveAgent go as expected?

I wasn't involved with the implementation phase

Would you buy LiveAgent again?

Yes

Likelihood to Recommend

LiveAgent is being used by the entire company. Before using this software we had a bad organization in our mailbox. It’s very useful that you can assign certain emails to different departments or even workers of the department. This allows us to save a lot of time because we don’t waste time anymore by searching emails or reading emails that don’t even concern your department. It’s less appropriate if you are working alone in your department. But if you are a group working with the same email address you can assign emails to different workers.

Time saving! Helps to organize your mailbox

Overall Satisfaction with LiveAgent