8x8 is great!
February 12, 2020
8x8 is great!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Currently, we use 8x8 Contact Center as our central call center for our Dental company. We have about 36 practices across the state of Colorado and are about to venture into the TX. But, our call center is the central spot for all new patient calls to come into. Currently, we don't use the Virtual Contact Center in other areas of the company but we do use 8x8 features throughout the entire company.
- Quick IT assistance.
- Great customer service from sales rep.
- More intuitively set-up systems. Currently there are a lot of steps just to complete a single task.
- Better reporting that provides more comprehensive detailed information that is easy to access and understand.
- We are able to centralize new patient calls to go to our Contact Center which drives revenue and new opportunities.
- We cannot provide accurate data to support some of the areas we would like to look at.
8x8 is leaps and bounds from the coverage we have with Vonage. They provide skill-based routing and other features we utilize and are excited to utilize.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
Yes