Excellent service as usual
February 17, 2021
Excellent service as usual
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Great experience as usual with 8x8. Contacted them yesterday to see if I could have a better voicemail solution--built in at no charge doing exactly what I wanted (a different message and menu for different times of day). Today I couldn’t configure it how I wanted so contacted the help department--within an hour they had walked me through the changes.
We used to use a regular phone line--one line for calling out and one for receiving calls. Now we have two virtual lines so all calls come from the same number.
We used to use a regular phone line--one line for calling out and one for receiving calls. Now we have two virtual lines so all calls come from the same number.
- Quick response
- Knowledgeable reps
- Excellent value for money
- Superior technology
- Excellent value
- Better service
- More flexible
We used to use a regular phone line. This was considerably more expensive and we used one line for calling out and one for receiving calls--that produced some confusion with the different numbers. Now we have two virtual lines so all calls come from the same number.
When I changed to this system, I had a look at a few different suppliers but when I phoned them they were vague about how to do certain things. The 8x8 representatives were very helpful, knew straightaway what I wanted, and explained how to do it and what it would cost.
My experience since has been basically the same--I have had no problems but when I want to do something different, either it's straightforward or a few minutes with the support team solves the issue.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes