Honesty and Knowledge
March 07, 2023
Honesty and Knowledge
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
To answer customer service calls in a more organized way, with caller ID knowing all the time who is the person calling and/or what type of call I'm receiving.
- Identify the caller
- Type of call received
- Duration of call
- Dropped calls
- Background noises
- Calls that roll over after one ring
- Caller Id
- Call time displayed
- Clear sound
- No negative impact
- Manage calls more precisely
- Helps with keeping track of time
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes