IT analyst review high level
May 01, 2023
IT analyst review high level
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
For our sales dept. They don't deem to have too many issues with it most of the time. It replaces the previous cisco call manager we used to use on prem. We no longer have to manage that system and only have to manager users from the cloud application, which alleviates some day to day work, but can also cause a headache if there is an issue that we need fixed in a hurry.
- routes calls to active agents.
- some reporting
- allows for supervisor management
- low level customer service. We had to make a big deal before we got decent responses and response times.
- call routing,
- reporting
- tracking
- easily managed.
- Cisco Unified Communications Manager (Call Manager)
More functionality and reporting available in cucm. We don't have to manage as much from the day to day aspect now with 8x8 though.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes