Efficient most of the time. | TrustRadius

Use Cases and Deployment Scope

I do quality control. I listen to calls, both recorded and lived, and grade them to ensure they meet the metrics we have set.

Pros and Cons

Shows the queue.
Makes it easy to pull and download calls.
Shows statuses visibly.

Technical support staff knowledge.
Technical issues.
Faster turn around time for tickets submitted.

Most Important Features

Phone queue.
Listen to recorded calls.
Download calls for a review.

Return on Investment

Good with inbound and.
The large display is easy to navigate.
IT support can use more training.

Alternatives Considered

NA.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

Employees will randomly not be able to receive calls or the caller cannot hear them with or without headphones. 8x8 is easy to navigate.