Missed calls, tracked!
March 30, 2022

Missed calls, tracked!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We are mainly using 8x8 for customer service and sales department. The main struggle is we wouldn't know if all missed calls are successfully returned within our given SLA for each agent as we want to ensure that all missed calls are returned. Also, we're not sure if there's a way to manage text messages on 8x8 and ensure that all customers have been responded.
  • call queue
  • conference calls
  • All missed calls tracked and returned
  • Manage agent calls/texts quality
I certainly need to explore on each features but for now I would like to keep it simple and say it's been user friendly.

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?


Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?


User friendly
The good thing about 8x8 is it provides you analytics of how many inbound, outbound, answered/missed calls in a day. Although it doesn't really store calls beyond 1 month and we might need it just to keep track or if we ever need to backtrack a customer's conversation with our agent.

8x8 Work Feature Ratings

Call reports
Directory of employee names
Answering rules
Call recording
Call park
Mobile app for iOS