Missed calls, tracked!
March 30, 2022
Missed calls, tracked!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We are mainly using 8x8 for customer service and sales department. The main struggle is we wouldn't know if all missed calls are successfully returned within our given SLA for each agent as we want to ensure that all missed calls are returned. Also, we're not sure if there's a way to manage text messages on 8x8 and ensure that all customers have been responded.
- call queue
- conference calls
- All missed calls tracked and returned
- Manage agent calls/texts quality
- None so far
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes