Review for recent transition to 8x8
April 03, 2023
Review for recent transition to 8x8
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We utilize the contact center to create complex scripts that involve queues, post call surveys, cut in messages, custom holiday/off hour schedules, etc.
- Detailed information on call logs
- Painless call recording
- Ease of use with script editing
- More unity with CCaaS and UCaaS experience.
- Efax number being attached to multiple users will be beneficial
- Easier solution with direct agent access. having the user remember 2 different extensions (1 for Work app and 1 for Contact Center) is not very easy.
- Going to Cloud phone system has helped ease of use with remote work
- On the other hand, the occasional outage (2-3 times since we have implemented 8x8) has caused some phone system downtime.
We came from an on prem Cisco service that was old, clunky, hard to configure, on prem recording storage, and reporting was a nightmare. 8x8 had a solution for an updated experience that was easy to use and robust in features for all of these complaints and problems from the Cisco system.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
No
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes