Satisfied with the experience that 8x8 X Series offers.
April 03, 2023
Satisfied with the experience that 8x8 X Series offers.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use it to handle calls from different lines of service, it's easy to access, no apps needed to be installed since it's a cloud service, and the User Interface is easy to navigate. It does also allow supervisors to have access to detailed real time reports which makes the daily operation easier.
- Answering calls
- monitoring the status of users
- accessing the directory of callers
- the contacts list can be improved, it would be helpful to have smaller characters so that way a supervisor can see a larger number of contacts without having to scroll down.
- The same thing is applicable to the list of queues.
- Easy to train staff on how to use it
- Supervisors are able to see reports in one place
- modern UI
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes